No Sound Is Heard From the Speaker(s) (Display Is Normal) (With Navigation)
Symptom Troubleshooting: No sound is heard from the speaker(s) (display is normal)
No sound is heard from the speaker(s) (display is normal) (with navigation)
NOTE:
- Check the vehicle battery condition first.
- Check the connectors for poor connections or loose terminals.
- Set the fader and balance positions to the center.
- Before doing the troubleshooting, do the Audio-navigation unit power switch will not turn on troubleshooting. Audio Unit Power Switch Will Not Turn On (No Information Display and No Sound) (With Navigation)
1. Turn the ignition switch to ON (II), or press the engine start/stop button to select the ON mode.
2. Turn on the audio-navigation unit, and make sure the volume button is not set to the MIN level.
Is it at the MIN level?
YES - Raise the volume level, and recheck the function.
NO - Go to step 3.
3. Turn the ignition switch to LOCK (0), or press the engine start/stop button to select the OFF mode.
4. Remove the center console panel. Center Console Panel Removal/Installation
5. Disconnect the HandsFreeLink control unit 28P connector. Service and Repair
6. Turn the ignition switch to ON (II), or press the engine start/stop button to select the ON mode, and recheck the audio system for sound.
Did the sound return?
YES - Reconnect the HandsFreeLink control unit. HFL Switch Test
NO - Go to step 7.
7. See if the problem recurs with the tuner and more than one CD.
Does the problem recur using the tuner as well as CDs?
YES - Go to step 8.
NO - Go to poor AM or FM radio reception or interference troubleshooting. Symptom Troubleshooting
8. Do the speaker check mode with the self-diagnostic function How to Troubleshoot the Audio System.
Do all speakers produce a tone?
YES - System is OK at this time. Check for poor connections at the audio-navigation unit, the speakers, and the stereo amplifier.
NO - Go to step 9.
9. Turn the ignition switch to LOCK (0), or press the engine start/stop button to select the OFF mode.
10. Check the faulty speaker(s) for damage.
Is there any damage?
YES - Replace the speaker, and recheck.
NO - Go to step 11.
11. Remove the speaker(s) with no sound, Speaker Test/Replacement and disconnect its connector.
12. Check the speaker 2P connector for a loose or poor connection.
Reconnect the speaker connector, and recheck the symptom; is the condition still present?
YES - Go to step 13.
NO - Intermittent failure. Operation is normal.
13. Check the No. 15 (20 A) fuse in the passenger's under-dash fuse/relay box, the No. 15 (10 A) fuse in the under-food fuse/relay box, and the No. 18 (7.5 A) fuse in the driver's under-dash fuse/relay box.
Is the fuse OK?
YES - Go to step 14.
NO - Replace the fuse(s), and recheck.
14. Disconnect stereo amplifier connector A (18P).
15. Measure the voltage between stereo amplifier connector A (18P) terminal No. 18 and body ground.
Is there battery voltage?
YES - Go to step 16.
NO - Repair open in the wire between the No. 15 (20 A) fuse in the passenger's under-dash fuse/relay box and stereo amplifier connector A (18P) terminal No. 18.
16. Disconnect stereo amplifier connector B (28P).
17. Turn the ignition switch to ON (II), or press the engine start/stop button to select the ON mode.
18. Measure the voltage between stereo amplifier connector B (28P) terminal No. 3 and body ground.
Is there battery voltage?
YES - Go to step 19.
NO - Repair open in the wire between stereo amplifier connector B (28P) terminal No. 3 and audio-navigation unit connector A (24P) terminal No. 17. If the wire and pin fits are OK, substitute a known-good audio-navigation unit (including the HDD), Audio-Navigation Unit Removal/Installation (With Navigation) and recheck. If the symptom/indication goes away, replace the original audio-navigation unit.
19. Turn the ignition switch to LOCK (0), or press the engine start/stop button to select the OFF mode.
20. Reconnect stereo amplifier connector A (18P) and B (28P).
21. Turn the ignition switch to ON (II), or press the engine start/stop button to select the ON mode.
22. Measure the voltage between body ground and stereo amplifier connector A (18P) terminal No. 9.
Is there less than 0.1 V?
YES - Go to step 23.
NO - Repair open in the wire between stereo amplifier connector A (18P) terminal No 9 and body ground (G653).. Right Side Wire Harness and Rear Window Defogger Ground Wire Connector and Harness Locations
23. Turn the ignition switch to LOCK (0), or press the engine start/stop button to select the OFF mode.
24. Disconnect audio-navigation unit connector D (20P) and stereo amplifier connector B (28P).
25. Check for continuity between body ground and audio-navigation unit connector D (20P) terminals No. 1 and No. 2 individually.
Is there continuity?
YES - There is a short to body ground in the wire(s) between the audio-navigation unit and the stereo amplifier. Replace the affected shielded harness.
NO - Go to step 26.
26. Check for continuity between the terminals of audio-navigation unit connector D (20P) according to the table.
Is there continuity between any of the terminals?
YES - There is a short in the wires between the audio-navigation unit and the stereo amplifier. Replace the affected shielded harness.
NO - Go to step 27.
27. Check for continuity between audio-navigation unit connector D (20P) and stereo amplifier connector B (28P) according to the table.
Is there continuity?
YES - Go to step 28.
NO - There is an open in the wire(s) between the audio-navigation unit and the stereo amplifier. Replace the affected shielded harness.
28. Test the speaker(s) Speaker Test/Replacement.
Is the speaker(s) OK?
YES - Go to step 29.
NO - Replace the speaker(s).
29. Disconnect stereo amplifier connector A (18P) and the applicable speaker connector(s).
30. Check for continuity between body ground and stereo amplifier connector A (18P) according to the table.
Is there continuity?
YES - Repair short to body ground in the wire(s) between the stereo amplifier and the speaker(s).
NO - Go to step 31.
31. Connect the speaker connector terminal (+) and (-) with a jumper wire.
32. Check for continuity between each pair of speaker terminals at stereo amplifier connector A (18P) according to the table.
Is there continuity?
YES - Go to step 33.
NO - Repair open in the wire between the stereo amplifier and the speaker.
33. Disconnect the jumper wire.
34. Disconnect stereo amplifier connector B (28P), and audio-navigation unit connector B (24P).
NOTE: Eject the disc before disconnecting the audio-navigation unit to prevent damaging the CD/DVD player's load mechanism.
35. Check for continuity between audio-navigation unit connector A (24P), connector B (24P), and stereo amplifier connector B (28P) according to the table.
Is there continuity?
YES - Go to step 36.
NO - There is an open in the wire(s) between the stereo amplifier and the audio-navigation unit. Replace the affected shielded harness.
36. Check for continuity between body ground and audio-navigation unit connector A (24P) and B (24P), according to the table.
Is there continuity?
YES - There is a short to body ground in the wire(s) between the stereo amplifier and the audio-navigation unit. Replace the affected shielded harness.
NO - Go to step 37.
37. Check for continuity between the terminals of stereo amplifier connector B (28P) and audio-navigation unit connectors A (24P) and B (24P) according to the table.
Is there continuity between any of the terminals?
YES - There is short in the wires between the audio-navigation unit and the stereo amplifier. Replace the affected shielded harness.
NO - Substitute a known-good audio-navigation unit (including the HDD), Audio-Navigation Unit Removal/Installation (With Navigation) and recheck. If the symptom/indication goes away, replace the original audio-navigation unit. If the symptom is still present, substitute a known-good stereo amplifier, Service and Repair and recheck. If the symptom/indication goes away, replace the original stereo amplifier.
