Diagnostic Routine AH
Diagnostic Routine AH
Diagnostic Overview
SYNC Traffic, Directions And Information Is Inoperative
Normal Operation and Fault Conditions
NOTE: The customer's phone is needed to verify the SYNC(R) traffic, directions and information registration, operation and connectivity for this diagnostic routine.
REFER to SYNC(R) Traffic, Directions and Information .
Pinpoint Test
1. CHECK FOR APIM (Accessory Protocol Interface Module) DTCs (Diagnostic Trouble Codes)
1. Ignition ON.
2. Using a scan tool, perform the APIM (Accessory Protocol Interface Module) self-test.
Are any DTCs (Diagnostic Trouble Codes) recorded in the APIM (Accessory Protocol Interface Module)?
2. CHECK FOR GPSM (Global Positioning System Module) DTCs (Diagnostic Trouble Codes)
1. Using a scan tool, perform the GPSM (Global Positioning System Module) self-test.
Are any DTCs (Diagnostic Trouble Codes) recorded in the GPSM (Global Positioning System Module)?
3. VERIFY THE CUSTOMER SUBSCRIPTION AND PHONE NUMBER
NOTE: Prior to performing this pinpoint test step, inquire with the customer about SYNC(R) traffic, directions and information service registration.
1. Verify that the customer has an active subscription and the correct phone number that is registered on the SYNC(R) website. REFER to www.syncmyride.com.
Is the subscription activated and the correct phone number registered?
4. VERIFY THE CUSTOMER'S PHONE CONNECTION TO SYNC(R) TRAFFIC, DIRECTIONS AND INFORMATION SERVICES
1. Advise the customer to connect their phone to the SYNC(R) traffic, directions and information services. Caller ID blocking must be disabled on the customer's phone. REFER to the Owner's Literature.
2. Operate one of the SYNC(R) traffic, directions and information services by selecting the SYNC services on the touchscreen.
3. Verify that the phone call is placed and that the phone is connected to the SYNC(R) traffic, directions and information services.
Does the phone place a call to the SYNC(R) traffic, directions and information services and states connected to services?
5. OBSERVE THE SYNC(R) TRAFFIC, DIRECTIONS AND INFORMATION SERVICES SUBSCRIPTION COMMERCIAL
1. Once the customer phone is connected to the SYNC(R) traffic, directions and information services, observe the subscription commercial.
Does the SYNC(R) traffic, directions and information services subscription commercial repeat over and over with no selection options?
6. CHECK THE OPERATION OF THE DIRECTIONS FROM THE SYNC(R) TRAFFIC, DIRECTIONS AND INFORMATION SERVICES
1. When prompted, select directions from the SYNC(R) traffic, directions and information services and observe the audible prompts from the audio system.
Is a single chime heard and a audible prompt indicating the navigation route is being sent to the vehicle followed by a short chime?
7. REPROGRAM THE APIM (Accessory Protocol Interface Module)
1. Perform the APIM (Accessory Protocol Interface Module) Standard Programming and force a CIP (Consumer Interface Processor) reflash. REFER to Accessory Protocol Interface Module (APIM) Standard Programming Accessory Protocol Interface Module (APIM) Standard Programming.
2. Once the APIM (Accessory Protocol Interface Module) programming is complete and the system has re-initialized, confirm that the SYNC(R) traffic, directions and information services operates correctly.
Does the SYNC(R) traffic, directions and information services operate correctly?
8. CHECK FOR CORRECT APIM (Accessory Protocol Interface Module) OPERATION
1. Disconnect and inspect the APIM (Accessory Protocol Interface Module) connector.
2. Repair:
- corrosion (install new connector or terminals- clean module pins)
- damaged pins - install new terminals/pins
- pushed-out pins - install new pins as necessary
3. Reconnect the APIM (Accessory Protocol Interface Module) connector. Make sure it seats and latches correctly.
4. Wait 2 minutes for the APIM (Accessory Protocol Interface Module) to re-initialize.
5. Operate the system and determine if the concern is still present.
Is the concern still present?
