Symptom Troubleshooting

Symptom Troubleshooting: Audio disc does not load

Audio disc does not load (with navigation)

NOTE:

- Check the vehicle battery condition first.

- Check the connectors for poor connections or loose terminals.

- Disc labels should not be used in the audio-navigation unit. They may jam and damage the player mechanism.

- Make sure the audio disc is compatible with the system (see the owner's manual for more information).

1. Turn the ignition switch to ON (II), or press the engine start/stop button to select the ON mode.

2. Turn on the audio-navigation unit, and insert a known-good disc to see if the symptom can be duplicated.

Does the disc load?
YES - Operation is normal. If the disc loads normally, but will not play, go to Audio disc does not play. Symptom Troubleshooting

NO - Go to step 3.


3. Insert another disc.

Does the disc load?
YES - The original disc is faulty.

NO - Substitute a known-good audio-navigation unit (including the HDD). Audio-Navigation Unit Removal/Installation (With Navigation) If the symptom/indication goes away, replace the audio-navigation unit.