Error Code: XM No SIGNAL Or XM LOADING Is Displayed (With Navigation)

Audio System Symptom Troubleshooting - Error code: XM NO SIGNAL or XM LOADING is displayed

Error code: XM NO SIGNAL or XM LOADING is displayed (with navigation)

NOTE:

- Check the vehicle battery condition first Battery Test.
- Check XM radio reception in an open area. Poor reception/interference can be caused by tall buildings, mountains, or high-voltage power lines.

1. Park the vehicle outside with a clear view of the southern horizon.

2. Turn the ignition switch to ON (II), or press the engine start/stop button to select the ON mode.

3. Do the XM Self-Diagnosis.

Are there XM error codes displayed?

YES -

Refer to Solution for troubleshooting.

NO -

Go to step 4.

4. Turn on the audio system, and press the XM button to select the XM radio.

Does the XM radio receive a signal?

YES -

Reception interference operation is normal.

NO -

Go to step 5.

5. Turn the ignition switch to LOCK (0), or press the engine start/stop button to select the OFF mode.

6. Check the AM/FM/XM antenna 2P connector and AcuraLink control unit (XM receiver) connector B (2P).

Are the connectors connected?

YES -

Go to step 7.

NO -

Reconnect the AM/FM/XM antenna 2P connector and AcuraLink control unit (XM receiver) connector B (2P), and recheck XM radio operation. If the signal is restored, the system is OK. If the signal is not restored, go to step 7.

7. Substitute a known-good AM/FM/XM antenna [1][2]Antenna, Radio.

Does the XM radio receive a signal?

YES -

Replace the original AM/FM/XM antenna [1][2]Antenna, Radio.

NO -

- USA models: Substitute a known-good XM antenna lead. If the AcuraLink control unit (XM receiver) receives a signal, replace the original XM antenna lead, and recheck. If the AcuraLink control unit (XM receiver) does not receive a signal, replace the AcuraLink control unit (XM receiver) AcuraLink Control Unit (XM Receiver) Removal/Installation.
- Canada models: Substitute a known-good XM antenna lead. If the XM receiver receives signal, replace the original XM antenna lead, and recheck. If the XM receiver does not receive signal, replace the XM receiver XM Receiver Removal / Installation (Without AcuraLink).