Symptom Troubleshooting

HandsFreeLink System Symptom Troubleshooting - The communication with cell phone is interrupted or changes

The communication with cell phone is interrupted or changes

NOTE:

- Check the vehicle battery condition first Battery Test.
- Check the connectors for poor connections or loose terminals.
- Check if the audio system functions normally.
- The connected device may not function properly when it is in the trunk or in a metallic case.
- Check on-line at www.acura.com/handsfreelink or call the HFL call center at 888-528-7876 to make sure the Bluetooth phone is compatible with the HFL system and that there are no known issues.

1. Turn the ignition switch to ON (II), or press the engine start/stop button to select the ON mode.

2. Turn on the audio-navigation unit, and check for sound in each mode (AM/FM, XM, and CD) while pairing the Bluetooth audio device.

Does the symptom occur?

YES -

Go to Bluetooth audio does not work troubleshooting; with navigation Symptom Troubleshooting, without navigation Symptom Troubleshooting.

NO -

Go to step 3.

3. Check the communication abnormality of connected Bluetooth audio device.

Does the symptom occur in a specific place or under an specific condition?

YES -

Intermittent failure. Bluetooth audio is OK at this time. Influence or electric wave interference.

NO -

- If you have the client's Bluetooth phone, go to step 5.
- If you have not the client's Bluetooth phone, go to step 4.

4. Pair a known-good Bluetooth phone to the client's vehicle.

Can you pair the Bluetooth phone, and does it operate normally?

YES -

The client's Bluetooth phone is defective or not compatible.

NO -

Go to No sound when Bluetooth audio is used troubleshooting; with navigation Symptom Troubleshooting, without navigation Symptom Troubleshooting.

5. Pair the client's Bluetooth phone to a known-good vehicle.

Can you pair the Bluetooth phone, and does it operate normally?

YES -

Go to No sound when Bluetooth audio is used troubleshooting; with navigation Symptom Troubleshooting, without navigation Symptom Troubleshooting.

NO -

The client's Bluetooth phone is defective or not compatible.