Symptom Troubleshooting

HandsFreeLink System Symptom Troubleshooting - Bluetooth cell phone audio function SKIP and PAUSE/RESUME do not work

Bluetooth cell phone audio function SKIP and PAUSE/RESUME do not work (without navigation)

NOTE:

- Check the vehicle battery condition first Testing and Inspection.
- Check the connectors for poor connections or loose terminals.
- Check if the audio system functions normally.
- Check if it functioned normally at the time of initial pairing.
- Some mobile phones do not support the function.
- Check online at www.acura.com/handsfreelink or call the HFL call center at 888-528-7876 to make sure the Bluetooth phone is compatible with the HFL system and that there are no known issues.

1. Turn the ignition switch to ON (II), or press the engine start/stop button to select the ON mode.

2. Turn on the audio unit, and check that SET UP, SKIP, and TITLE button function normally with the audio unit.

Is the audio unit operation OK?

YES -

Go to step 3.

NO -

Substitute a known-good audio unit Audio Unit Removal/Installation (Without Navigation), and recheck. If the symptom/indication goes away, replace the original audio unit Audio Unit Removal/Installation (Without Navigation).�

3. Check that music plays with the Bluetooth device.

Is the system normal?

YES -

Go to step 4.

NO -

Go to No sound when Bluetooth audio is used troubleshooting Symptom Troubleshooting.�

4. If you have the client's phone, go to step 5. Otherwise, pair a known-good cell phone to the client's vehicle.

Can you pair the Bluetooth phone, and does it operate normally?

YES -

The client's Bluetooth phone is defective or not compatible.�

NO -

Substitute a known-good HandsFreeLink control unit Service and Repair, and recheck. If the symptom/indication goes away, replace the original HandsFreeLink control unit Service and Repair.�

5. Pair the client's phone to a known-good vehicle.

Can you pair the Bluetooth phone, and does it operate normally?

YES -

Substitute a known-good HandsFreeLink control unit Service and Repair, and recheck. If the symptom/indication goes away, replace the original HandsFreeLink control unit Service and Repair.�

NO -

The client's Bluetooth phone is defective or not compatible.�