Symptom Troubleshooting

Symptom Troubleshooting: Voice guidance cannot be heard, is broken up, or there is static

Voice guidance cannot be heard, is broken up, or there is static

Diagnostic Test: Self-Diagnosis Mode

NOTE:

- Check the vehicle battery condition first.

- Check the navigation volume level (see Owner's Manual).

- Check the connectors for poor connections or loose terminals.

- If the Hard Error Code stored, check the Hard Error Code troubleshooting first.

- Make sure that the latest navigation software is installed.

- Before troubleshooting, make sure you have anti-theft codes for the navigation system.

- After troubleshooting, enter the anti-theft codes for the navigation system.

1. Turn the ignition switch to ON (II), or press the engine start/stop button to select the ON mode.

2. Press the SET-UP button.

3. Check the volume and voice feedback setting for the navigation system in set-up.

Is either set to OFF?
YES - Set the voice feedback to ON, and select an audible level for the volume.

NO - Go to step 4.


4. Check the audio system operation.

Can you hear the audio system?
YES - Go to step 9.

NO - Go to step 5.


5. Turn the ignition switch to LOCK (0), or press the engine start/stop button to select the OFF mode.

6. Connect the HDS to the DLC.

7. Turn the ignition switch to ON (II), or press the engine start/stop button to select the ON mode.

8. Check for DTCs with the HDS.

Are there any DTCs present?
YES - Troubleshoot the DTC, then retest.

NO - Troubleshoot the audio system.


9. Select the Self-Diagnosis mode.

10. Check for error code to the Error History.

Is the Hard Error Code in stored?
YES - Refer to the Hard Error Code troubleshooting.

NO - Replace the audio-navigation unit. Audio-Navigation Unit Removal/Installation (With Navigation)