Symptom Troubleshooting

Symptom Troubleshooting: The HFL system does not recognize all voice prompts

The HFL system does not recognize all voice prompts

NOTE: Make sure the client's phone is compatible with Acura approved. See handsfreelink.com for more information.

1. Connect the HDS to the DLC. Initial Inspection and Diagnostic Overview

2. Check for DTCs.

Are there any DTCs indicated?
YES - Repair the indicated DTCs.

NO - Go to step 3.


3. Check if client's concern is duplicated.

Can the client's problem be duplicated?
YES - Go to step 4.

NO - The system is OK at this time. Ask the client to demonstrate the concern.


4. If the vehicle is equipped with navigation, check if the navigation system can recognize voice prompts.

Can the voice prompts be recognized?
YES - Go to step 5.

NO - Refer to the navigation system troubleshooting. Symptom Troubleshooting


5. Pair the client's phone to a known-good vehicle, and try to duplicate the concern.

Can you duplicate the concern?
YES - Call the HFL support desk, and inquire if there are any known issues for the concern. If there are no known issues, explain to the client this is a system characteristic and cannot be improved at this time.

NO - Substitute a known-good HFL-navigation microphone. Service and Repair If the concern goes away, replace the original HFL-navigation microphone. If the concern is still present, substitute a known-good HandsFreeLink control unit. Service and Repair