Symptom Troubleshooting

AcuraLink Symptom Troubleshooting - AcuraLink services do not work

AcuraLink services do not work

NOTE:

- In order for the AcuraLink service to work, the client must have an activated account with XM (receives at least channels, 000, 001, 174, and 247).
- Verify the client account status by calling XM Radio at 800-852-9696.

1. Check the No. 15 (10 A) fuse in the under-hood fuse/relay box and the No. 12 (7.5 A) fuse and the No. 18 (7.5 A) fuse in the driver's under-dash fuse/relay box.

Are the fuses OK?

YES -

Go to step 2.

NO -

Replace the fuse(s), and recheck. If the fuse(s) blows again, check for a short in the No. 15 (10 A) fuse and/or the No. 12 (7.5 A) fuse and/or the No. 18 (7.5 A) fuse circuits.

2. Turn the ignition switch to ACCESSORY (I), or press the engine start/stop button to select the ACC mode.

3. Measure the voltage between AcuraLink control unit (XM receiver) connector A (32P) terminal No. 3 and body ground.





Is there battery voltage?

YES -

Go to step 4.

NO -

Repair an open in the wire(s) between the AcuraLink control unit (XM receiver) and the No. 18 (7.5 A) fuse in the driver's under-dash fuse/relay box.

4. Turn the ignition switch to ON (II), or press the engine start/stop button to select the ON mode.

5. Measure the voltage between AcuraLink control unit (XM receiver) connector A (32P) terminal No. 2 and body ground.





Is there battery voltage?

YES -

Go to step 6.

NO -

Repair an open in the wire(s) between the AcuraLink control unit (XM receiver) and the No. 12 (7.5 A) fuse in the driver's under-dash fuse/relay box.

6. Measure the voltage between AcuraLink control unit (XM receiver) connector A (32P) terminal No. 28 and body ground.





Is there less than 0.2 V?

YES -

Check for poor connections or loose terminals at the AcuraLink control unit (XM receiver). If OK, Update the AcuraLink control unit Programming and Relearning if it does not have the latest software. If the software is the latest, replace the AcuraLink control unit (XM receiver) Programming and Relearning.

NO -

Repair an open or high resistance in the wire between the AcuraLink control unit (XM receiver) and body ground (G501) Audio Wire Harness.