Recall R89383 - Incorrect Product Information Label
Quality BulletinTITLE:
Recall R89383: Incorrect Product Information Label - Model
Year 2013 S60 & XC60
CAR MARKET:
United States
ISSUING DEPARTMENT:
Warranty
GROUP:
8
NO:
R89383
DATE:
YEAR
2013
MONTH
03
DAY
15
REFERENCE BULLETINS:
TJ 27503
"Fixed Right - First Time"
A. RECALL R89383 DESCRIPTION
B. VEHICLES INVOLVED
C. PARTS INFORMATION/PARTS RETURN
D. OWNER NOTIFICATION
E. VEHICLES IN RETAILER INVENTORY
F. RETAILER RESPONSIBILITY
G. TECHNICIAN COMPETENCY REQUIREMENT
H. CAMPAIGN REIMBURSEMENT PROCEDURES
A. RECALL R89383 DESCRIPTION
Volvo Cars of North America, LLC (Volvo) has decided that a total of seven (7) model year 2013 S60 and XC60 vehicles, fail to conform to National Highway Traffic Safety Administration (NHTSA) 49 CFR Part 567 certification requirements.
The product information label located on the drivers side B-Pillar, was printed with the incorrect manufacture year of 2012.
The corrective action is to remove the incorrect label, and install the new label with the correct vehicle manufacture year of 2013.
All seven vehicles have been quarantined in retailer inventory and will be repaired prior to retail sale.
Volvo is sending replacement labels directly to retailers free of charge.
B. VEHICLES INVOLVED
NOTE:
RETAILERS MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING THIS RECALL REPAIR.
Vehicle eligibility must be confirmed:
^ Inquire in VRC(2) Vehicle Warranty where the message "Recall R89383 Incorrect Production Label SMB 89-R89383" will appear for eligible vehicles.
All vehicles should be checked for any other incomplete recalls or service campaigns or service upgrades. All open Recall, Service Campaign or Service Action repairs should be completed.
RETAILER VEHICLE CAMPAIGN LIST
The "Unperformed Recall Report" will be posted on VRC(2) in the Reports Menu under the Service Tab. This report lists all affected vehicles that are on record as retailed/serviced or currently in stock at your facility with incomplete recalls and service campaigns, and is updated monthly.
C. PARTS INFORMATION / PARTS RETURN
Replacement Production Labels were sent directly to affected retailers free of charge.
PARTS RETURN
No parts are required to be returned for repairs done in accordance with this recall.
Production Information labels will be sent directly to Volvo retailers free of charge.
D. OWNER NOTIFICATION
No owner notification will be sent out. Volvo has confirmed that all vehicles were quarantined at retailers prior to sale.
E. VEHICLES IN RETAILER INVENTORY
All vehicles in retailer inventory and qualifying for this recall must be repaired prior to a customer taking possession of the vehicle.
F. RETAILER RESPONSIBILITY
Retailers are to perform this recall on eligible vehicles regardless of mileage/kilometers or vehicle age. The repairs included in Recall R89383 are free of charge to the owner. If a customer presents inquiry function, a recall or service campaign letter for a vehicle that is not found via the VRC(2) please verify that the letter applies to the customers vehicle and call the Warranty Assistance Desk for instructions. If the Warranty Assistance Desk verifies that the vehicle qualifies for the Recall or Service Campaign, please perform the repair and place the recall or service campaign letter in the customers file. Under no circumstances should a customer be denied the required service without a confirmation from VCNA/VCCC.
G. TECHNICIAN COMPETENCY REQUIREMENT
The technician competency requirement for this campaign repair is: Level 1 Quality Tech.
H. CAMPAIGN REIMBURSEMENT PROCEDURES (LONG FORM APPLICATION)
Labor reimbursement allowance is effective at time of release and may change in the future.
Claim Type: R89383
Cause Code: 02
CSC Code: XW
Main OP: 89894
INSPECTION ONLY NEEDED