Table of Contents: Overview

For all repairs, be sure the parts are available before beginning the repair in order to ensure customer satisfaction.

This engine type is very sensitive to overfilling because it is hard to check the oil level with the dipstick in an easy way. This is because the engine oil needs time to settle in the oil sump. The car must be parked on level ground when measuring the oil. If the engine has been driven at normal operating temperature on the road (not idling) for 30 minutes, then the engine must then be left for 15 minutes before noting the oil level. When refilling the engine with oil its imperative that the correct fill amount be used.

Before diagnosing an oil consumption complaint, always check for external leakage on and around the engine, especially around the cylinder head / cam cover / timing cover area. If external leakage is present, repair instructions in VIDA shall be used but the Prior Approval Department still needs to be contacted since the low oil level warning was on. If no external leakage can be detected, proceed to follow the steps in this TJ.

If a customer complains about high oil consumption, poor idle quality, blue/white smoke from the exhaust, oil smell, and/or a DIM message "Low oil level" or "Oil level low" AND low oil level is confirmed on the dipstick (unless just topped up by the customer), then proceed as described below. If the "Low oil level" or "Oil level low" message is on in the DIM but the oil level on the dipstick is not low, refer to TJ 24382, but the Prior Approval Department still needs to be contacted since the low oil level warning was on.

Gathering information from the customer and testing for oil consumption

Note!
If the "Low oil level" or "Oil level low" message is on AND the oil level is low or the customer had to add oil (and it is now not overfilled), but there are no external oil leaks, it can be assumed that oil consumption exists without using the customer to run the full oil consumption test.

If oil consumption is confirmed, proceed to follow the steps in this TJ.