Engine - Low Or Uneven Idle/Various Low Oil Level Concerns: Overview
Technical JournalTITLE:
Oil consumption, "Low oil Level" or "Oil level low" in DIM
CAR MARKET:
United States
ISSUING DEPARTMENT:
Technical Service
REF NO:
TJ 24643
ISSUE DATE:
YEAR
2012
MONTH
12
DAY
20
PARTNER:
3 US 7510 Volvo Cars North America
FUNC DESC:
Engine
FUNC GROUP:
2100
"Fixed Right - First Time"
Attachment
Vehicle Type
CSC Customer Symptom Codes
DTC Diagnostic Trouble Codes
Text
DIM = Driver Information Module
PZEV = Partial Zero Emissions Vehicle
ECM = Engine Control Module
Note!
If using a printed copy of this Technical Journal (TJ), first check for the latest online version. NOTE! THIS DOCUMENT SUPERSEDES TECHNICAL JOURNAL 24643 dated 2012-11-30. The TJ has been reorganized to prevent incorrect diagnosis. All oil level warning complaints have been added to prior approval. Effective December 3rd, 2012, all Low Oil Level message complaints of all vehicles with the Si6 (MY 2007 and up 6 cylinder) require a contact with Prior Approval! This includes oil consumption, oil leak, or a misdetected low oil level by the oil level sensor. As of 2012-12-13, there is a new labor operation for oil consumption diagnosis. PLEASE UPDATE YOUR FILES.
DESCRIPTION:
This TJ describes the measures to be taken if a customer complains about low oil level, excessive oil consumption, white smoke from the exhaust, oil smell, or the yellow warning symbol and the "Engine oil level low" text message in the Driver Information Module (DIM) on a vehicle with the Short Inline and is left open-ended for this TJ since the diagnostic information is useful for all vehicles with the Si6 engine.
With this TJ, Volvo Cars of North America is applying its prior approval process for any claims submitted during the diagnosis of a low oil level warning message on any Si6 engine. The Prior Approval Department must be contacted for all warranty engine and cylinder head replacements, piston replacements, oil level sensor replacements, and cam cover reseals for the Si6 engine. This applies to all Si6 engines (engine codes 90, 94, 95, 96, 98, 99).
The Prior Approval Department must be contacted for authorization codes for the following operation numbers:
21110-0
21014-0
21144-2
21040-2
98431-2
21102-2
38626-2
08284
This includes cam cover reseal, cylinder head replacement, piston replacement, short block replacement, oil level sensor replacement, engine replacement, and oil consumption diagnosis. If any questions arise contact the prior approval department.
Authorization codes for the labor operation codes above will only be available via the Prior Approval Dept. Prior Authorization is not required for customer pay repairs and/or diagnosis related to this TJ, however this TJ offers fault tracing information for these cases. The technician should refer to the Prior Approval application on VRC2.
Technicians who need to claim the labor operation above to make a repair on the vehicles in the TJ header should contact the Prior Approval Dept before making any repairs by submitting the online form on VRC2.
This is not a parts restriction process. Parts availability questions should be directed to the Parts Retailer Services Department.
There are two attachments to this TJ:
Attachment TJ 24643 is the guideline
Attachment TJ 24643 Instruction is the piston replacement procedure (if needed) which will be in VIDA
2013A.
VOLVO STANDARD TIMES GUIDE (VSTG) INFO:
Operation number 08284- Oil consumption diagnostics - 2.0 hrs*
*Claim this labor operation number if diagnosis is completed according to this TJ, including the prior approval form. Do not claim 21003-2 with 08284.
Operation number 98431-2 - Pistons replace acc to TJ 24643 - 14.4 hrs
Operation number 21110-0 - Cylinder head replace - See VSTG**
**Do not claim 21110-0 with 98431-2.
Operation number 28106-2 - Spark plugs kit replacing - See VSTG
Operation number 36004-2 - Software, control module downloading - See VSTG
Operation number 99400-2 - General check/adjust acc. to TJ-0.1 hrs***
***Claim this labor operation number if the cam cover is removed for inspection. Do not use 99400-2 together with 21110-0.
Operation number 21144-2 - Gasket valve cover replace - See VSTG****
****Do not use 21144-2 with 21110-0.
- Claims may be submitted under the new car warranty when there is a documented customer complaint using claim type: 01
- Labor times are valid at the time of release and are subject to change.
To view TJ attachments: