Navigation - Screen May Become Black At Start-Up

Title RTI Navigation screen may become black at start-up

Ref No US22393.4.3 en-GB

Issuer -

Partner 3 US 7510 Volvo Cars North America

Func Group 3972

Func Desc road navigation

Status Released

Status Date 02-24-2012

Issue Date 02-24-2012

Reference

Attachment





Vehicle Type





CSC Customer Symptom Codes

DTC Diagnostic Trouble Codes

Text
DTC = Diagnostic Trouble Code

MMM = Multi media Module
RTI = Road and Traffic Information

If using a printed copy of this document, always check for the latest online version.

This document supercedes the previous one dated 2012-01-03. Changes to this document are:

Document was closed due to system error. No changes from the previous version.

DESCRIPTION:
The RTI navigation screen may become/remain black at start-up. Vehicles with PAC (Parking Assistance Camera) may have a correctly shown rear camera view in reverse gear, but no navigation view when changing to forward driving gears.

PRODUCT MODIFICATION:
New software for the MMM2 (8BC9) has been introduced in the latest version (11w48) of the Map upgrade disc. There will not be a service disc released with this SW version.

REPORTING:
Yes, please contact your local help desk if the fault persists after software update.

Please describe the symptom as detailed as possible with any present DTC's listed in the vehicle.

Also submit the information from the ~about" screen in the system menu.

SERVICE:
Please do not replace any components. Update the MMM2 unit with the latest Map upgrade disc or contact the technical help desk for assistance in sourcing the SW.

Note:
Registered Map Care customers will automatically receive this update disc. For Non Map Care customers who do not wish to purchase a Map upgrade disc set, please contact your local technical help desk for assistance.

11w48 MMM2 Map upgrade is available through http://www navigation.com/volvomapupdate

Discs can also be purchased through the parts system
P/N 31357079
The software will be updated to version 8BC9.

VOLVO STANDARD TIME GUIDE OPERATION NUMBER:
39725-2 Software road traffic information module (RTI) upgrade See VSTG

- Claims may be submitted under the new car warranty when there is a documented customer complaint using claim type: 01

- Labor times are valid at the time of re/ease and are subject to change.