Navigation System - Voice Guidance Stops While Driving

Title: RTI, voice guidance suddenly stops during driving

Ref No: US23153.2.1 en_GB

Issuer: -

Partner: 3 US 7510 Volvo Cars North America

Func Group: 3972

Func Desc: road navigation

Status: Released

Status Date: 09-12-2011

Issue Date: 09-12-2011

Reference:

Attachment





Vehicle Type





CSC Customer Symptom Codes

DTC Diagnostic Trouble Codes

Text

CSC = Customer Symptom code
MMM = Multi Media Module

If using a printed copy of this Retailer Technical Journal, first check for the latest online version.

This Document supersedes the previous one dated 2011-07-19. Changes to this document are: Note added in regards to limited disc availability and service disc cost on warranty claim.

DESCRIPTION:

Customers may report that the Navigation system voice guidance suddenly stops during driving. This is due to a bug in the MMM2 software that was introduced 2009w46. The symptom can temporarily be fixed by changing between male and female voice or by selecting factory defaults in the settings menu.

PRODUCT MODIFICATION:
A new software, containing a fix for this software bug, has been developed and released. The new software can be found in the latest service disc. The replacement units in parts stock and production has also been updated.

SERVICE:
Do not replace the MMM2 unit as this is a software bug. Update the MMM2 software with the latest service disc.

P/N 30630953 US
The software will be upgraded to version 8BC6

NOTE:
There is a limited number of service discs available. Therefore only one service disc should be ordered per workshop. The service disc should be used on a multiple number of vehicles and should never be given to the customer. The workshop should handle the service disc as a workshop tool. The service disc cost should never be claimed on any vehicle warranty.





VOLVO STANDARD TIME GUIDE OPERATION NUMBER