F. Retailer Responsibility

Retailers are to perform this recall on eligible vehicles regardless of mileage/kilometers or vehicle age. The repairs included in Recall 247A are free of charge to the owner. If a customer presents a recall or service campaign letter for a vehicle that is not found via the VRC(2) inquiry function, please verify that the letter applies to the customers vehicle and call the Warranty Assistance Desk at 1-800-807-7712 for instructions. If the Warranty Assistance Desk verifies that the vehicle qualifies for the Recall or Service Campaign, please perform the repair and place the recall or service campaign letter in the customers file. Under no circumstances should a customer be denied the required service without a confirmation from VCNA/VCCC.