Engine - Prior Approval Process For Oil Consumption Claim

NO:
005

GROUP:
21

TITLE:
Prior Approval
Process for Oil
Consumption Claim
on Si6 Engine

ISSUING DEPARTMENT

CAR MARKET:
United States and
Canada

REFERENCE BULLETINS:
TJ 24643

DATE:

YEAR
2012

MONTH
04

DAY
11

This SMB, along with TJ 24643, describes the measures to be taken if a customer complains about low oil level, excessive oil consumption, white smoke from the exhaust, oil smell, or the yellow warning symbol and the "Engine oil level low" text message in the Driver Information Module (DIM) on a vehicle with the short Inline 6-cylinder (Si6) engine. The chassis range is not tied to any specific symptom or product modification and is left open-ended for TJ 24643 since the diagnostic information is useful for all vehicles with the Si6 engine.

It is important for technicians as well as service managers and service writers to read and understand TJ 24643. It is very important to retain accurate records of oil consumption and/or oil level checks on the customer's vehicle and these records must contain details including mileage between adding oil and how much oil was added. If a customer or an independent repair facility adds oil before arriving at the Volvo dealership, the customer needs to be as accurate as possible about when and how much oil was added. If a customer chooses not to stay for proper oil consumption diagnosis, then Operation number 08275 must be used whenever oil is added in order to correct a low oil level.

For example, if the customer comes in to the service lane and the service advisor adds oil and sends the customer on his/her way, this must be documented properly! A repair order must be created and Operation number 08275 must be used. If the vehicle is in for proper oil consumption diagnosis do not use Operation number 08275. There are other operation numbers in TJ 24643 for accurately tracking these vehicles. When claiming Operation number 08275, the warranty text must include how much oil was added and how many miles the vehicle has driven since the last time oil was changed or added.

If an ECM Upgrade is downloaded according to Step 1 in the TJ, it is important for the service advisor, technician, or service manager to explain to the customer that a slight difference in transmission shifting is normal.

With this SMB, Volvo Cars of North America is applying its prior approval process for any claims submitted during the diagnosis of oil consumption on an Si6 engine in a Model Year (MY) 2010, MY 2011, or MY 2012 XC90,
XC70, XC60, S80, S60, or V70. The Prior Approval Department must be contacted for all warranty engine, cylinder head, and piston kit replacements and warranty cam cover reseals for the Si6 engine in a Model Year (MY) 2010, MY 2011, or MY 2012 XC90, XC70, XC60, S80, S60, or V70 vehicle.

The Prior Approval Department must be contacted for authorization codes for the following operation numbers and/or part numbers:
21110-0
21014-0
21144-2
Piston kit PNs: 9487401, 9487402, 9487403

This includes cam cover reseal, cylinder head replacement, piston replacement, and engine replacement. If any questions arise contact the prior approval department.

Authorization codes for the labor operation codes above will only be available via the Prior Approval Dept. Prior Authorization is not required for customer pay repairs and/or diagnosis related to this TJ, however this TJ offers fault tracing information for these cases. The technician should refer to the Prior Approval application on VRC(2). Technicians who need to claim the labor operation above to make a repair on the vehicles in the TJ header should contact the Prior Approval Dept before making any repairs by submitting the online form on VRC(2) TJ 24643 ready to discuss with the Prior Approval Department agent.

This is not a parts restriction process. Parts availability questions should be directed to the Parts Retailer Services Department.