Engine - Prior Approval For Cooling Fan

Title Prior approval for cooling fan Status Released

Ref No US26160.1.1 en-US

Issuer -

Partner 3 US 7510 Volvo Cars North America

Func Group 2631

Func Desc fan, complete

Status Released

Status Date 04-12-2012

Issue Date 04-03-2012

Reference SMB, CPI, VIDA, VSTG





Attachment





Vehicle Type





CSC Customer Symptom Codes








DTC Diagnostic Trouble Codes

Note!
If using a printed copy of this Technical Journal, first check for the latest online version.

DESCRIPTION:
With this TJ, Volvo Cars of North America (VCNA) is applying its prior approval process for cooling fan replacement claims submitted on the vehicles listed in the TJ header. The Prior Approval Department must be contacted for all warranty cooling fan replacement claims on the vehicles listed in the TJ header.

Starting with repair order dates on or after April 16th, 2012, the Prior Approval Department must be contacted for authorization codes for operation number 26361-2. This applies to Model Year 2008-2012 S40/V50/C70/C30 with engine code 67.

SERVICE:
A customer may come in with one or more of these complaints:
A/C does not get cold
Engine overheats
Check Engine Light
Engine System Service Required

For all DTCs other than ECM-621D, continue to fault trace and repair according to VIDA.

While diagnosing these complaints, read BUT DO NOT ERASE the DTCs. If ECM 621D is set, then PLEASE DO NOT ERASE THE DTCs! Do not disconnect the cooling fan module connector. When printing out the DTCs, select the option to include the freeze frame data and counters. During diagnosis, this data can also be reached without printing. See Photo 1 in the attachment. Refer to the form on the Prior Approval application on VRC2 and submit the online form. The DTC Counters and the following freeze frames will be required on the form:

Ambient temp

Engine coolant temperature

Engine coolant temperature (ECT) start

Supply voltage
Engine speed
Time after engine start

- Check vehicle repair history for previous complaints related to the cooling fan.

- Check for physical damage or obstructions to the fan.

- Can the symptom be duplicated? Try to activate the fan using VIDA at 25%, 50%, and 100% duty cycle.

- Contact the Prior Approval department before taking any further steps.

Authorization codes for the labor operation code above will only be available via the Prior Approval Dept. Prior Authorization is not required for customer pay repairs and/or diagnosis related to this TJ. The technician should refer to the online form on the Prior Approval application on VRC2.

Technicians who need to replace the cooling fan on a vehicle listed in the TJ header should contact the Prior Approval Dept before making any repairs by submitting the online form on VRC2.

This is not a parts restriction process. Parts availability questions should be directed to the Parts Retailer Services Department.

VOLVO STANDARD TIMES GUIDE (VSTG) INFO:

Operation Number 26361-2 - Cooling fan remove-install/replace - See VSTG

- Claims may be submitted under the new car warranty when there is a documented customer complaint using claim type: 01

- Labor times are valid at the time of release and are subject to change.





To view TJ attachment