Audio System - CD's Stuck In Player/Changer

Title IAM with Stuck CD in CD-player or CD-changer.

Ref No US22249.2.3 en-US

Issuer -

Partner 3 US 7510 Volvo Cars North America

Func Group 3931 Func Desc radio with tape and/or CD player

Status Released

Status Date 2011-05-23

Issue Date 2011-05-23

Reference RTJ 5722





Attachment





Vehicle Type





CSC

DTC

Text
CSC=Customer symptom code

This Document supersedes the previous one issued on 2011-03-15. Changes to this document are:

Added chassis end limits to vehicle types 124 (S80), 135 (V70), 136 (XC70)

DESCRIPTION: Please follow the below service advice For stuck CD's in an IAM (Integrated Audio Module) CD-player or CD-changer

SERVICE: Always try to eject all existing discs before removing IAM from the dashboard.

Always start to eject existing CD's from the CD-changer slots in the following order slot 6 and then slot 5, 4, 3, 2 and 1.

Do NOT open or mechanically try to remove CD's out of the CD-player or the CD-changer!

If it is not possible to eject the CD's via the eject button, please try to eject the CD via a VIDA command, from Diagnostics, Vehicle Communication, ICM Activations and Eject button.

If any CD still can not be ejected, the IAM CD-player or CD-changer needs to be removed.

If the IAM tries to eject the CD without success, the cause may be that the IAM has been incorrectly aligned towards the panel slot and therefore not allowing the CD to be ejected through the panel slot.

Please inspect the front fastening ears on each side for damage and proper alignment. See attachment "IAM mounting ear". If they are bent in any way, please carefully adjust the fastening ears with a pair of pliers so the attachment surface will be straight and check that the IAM will be firmly fit after adjustment.

Please use an IAM Exchange unit at any IAM replacement.

Order and download the IAM Reload, after replacement.

If the CD-changer will be replaced due to a malfunction, please enclose a fully filled in Audio service form with all available data together with the returned CD-changer and a clear statement regarding any CD's that are stuck inside.

The Audio Service Form is enclosed as an attachment in TJ 5722.





Volvo Standard time Guide Operation Number

- Claims may be submitted under the new car warranty when there is a documented customer complaint using claim type: 01

- Labor times are valid at the time of release and are subject to change.

Attachment





TJ Information