Table Of Contents

TITLE: Service Action 248:
IAM Software Upgrade

Model Year 2011 S60

REFERENCE BULLETINS: TJ 25291, PB 39-248

GROUP: 39

NO: 248

ISSUING DEPARTMENT: Warranty

CAR MARKET: United States and Canada

DATE: YEAR MONTH DAY
2011 10 05

A. SERVICE ACTION 248 DESCRIPTION
B. VEHICLES INVOLVED
C. PARTS INFORMATION/PARTS RETURN
D. OWNER NOTIFICATION
E. VEHICLES IN RETAILER INVENTORY
F. RETAILER RESPONSIBILITY
G. TECHNICIAN COMPETENCY REQUIREMENT
H. RETAILER ALLOWANCE

A. SERVICE ACTION 248 DESCRIPTION

Volvo Cars of North America, LLC. has decided to launch a service action on certain model year 2011 S60 vehicles.

Volvo has identified that on certain model year 2011 S60 vehicles, it may not be possible to upgrade the navigation system with new maps* due to software errors.

* Please note that the new map data will be distributed to registered Map Care Customers by mail starting sometime during the 1st quarter of 2012.

The corrective action is to download software 31285187 - Integrated Audio Module (IAM) upgrade with VIDA at the first service opportunity.

Service Action 248 affects 1,114 vehicles in the U.S. and 98 vehicles in Canada.

PLEASE NOTE:
This Service Action will be in effect until November 30, 2013, regardless of mileage. Coverage is automatically transferred to subsequent owners.

B. VEHICLES INVOLVED

NOTE:
RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING REPAIR FOR THIS SERVICE ACTION.

Vehicle eligibility must be confirmed:

^ Inquire in VRC2 - Vehicle Warranty where the message "SERVICE ACTION 248 IAM Software Upgrade (S39242) INCOMPLETE" will appear for eligible vehicles.

All vehicles should be checked for any other incomplete recalls or service campaigns or service actions. All open Recall, Service Campaign or Service Action repairs should be completed

RETAILER VEHICLE CAMPAIGN LIST

A "Retailer Campaign List" will be posted on VRC2 in the Reports Menu under the Service Tab. This list details all affected vehicles that are on record as being retailed or currently in stock at your facility, and is updated monthly. Vehicle eligibility must be confirmed via VRC2 prior to performing this service action.

C. PARTS INFORMATION / PARTS RETURN

No parts are required to be returned for this service action. Please refer to Parts Bulletin 39-248.

D. OWNER NOTIFICATION

No customer notification mailing is scheduled at this time.

E. VEHICLES IN RETAILER INVENTORY

All vehicles in retailer inventory and qualifying for this service action should be repaired prior to a customer taking possession of the vehicle.

F. RETAILER RESPONSIBILITY

Retailers are to perform this service action on eligible vehicles regardless of milage/kilometers or vehicle age. The repair work covered under Service Action 248 is free of charge to the owner. If a customer presents a recall or service campaign letter for a vehicle that is not found via the VRC2 inquiry function, please verify that the letter applies to the customer's vehicle and call the Warranty Assistance Desk for instructions, if the Warranty Assistance Desk verifies that the vehicle qualifies for the Recall or Service Campaign, please perform the repair and place the recall or service campaign letter in the customer's file. Under no circumstances should a customer be denied the required service without a confirmation from VCNA/VCCL.

G. CAMPAIGN REIMBURSEMENT PROCEDURES

The technician competency requirement for this campaign repair is: Level 2.








H. RETAILER ALLOWANCE (LONG FORM APPLICATION)