Global Positioning - Erratic Garmin(R) 765 Operation
Retailer Technical Journal 21291Garmin(R) 765 power issue and SW updates
Date 09-24-2009
Note!
If using a printed copy of this Retailer Technical Journal, first check for the latest online version.
This Document was created as information only. SW updates to the Garmin accessory units are to be performed by the Customer.
AFFECTED VEHICLES:
All vehicles with accessory installed Garmin 765 portable navigation unit
DESCRIPTION:
It has been brought to our attention that there is a bug in the Garmin 765 Software.
If the Garmin 765 displays the message "Updating GPS firmware" or "GPS Update Complete" and will no longer power on when plugged into a computer, a home charger or a car charger, the Garmin unit will require replacement to correct this issue.
PLEASE NOTE:
If your unit will power on when using battery power, or when plugged into a computer, a home charger or a car charger, a software update is now available to correct this issue. Please use Garmin's WebUpdater program to install this update onto your Garmin 765.
PRODUCT MODIFICATION:
The SW is being upgraded in the units at parts stock.
SERVICE: There are 2 Service scenarios:
1) The unit displays a message "Updating GPS firmware" or "GPS Update Complete" and will no longer power on when plugged into a computer, a home charger or a car charger. In this case, the unit must be sent to Garmin for servicing.
2) THE UNITS CAN BE SAVED if the customer loads new software to the units before the message "Updating GPS firmware" or "GPS Update Complete" is displayed.
This can be done by visiting: https://buy.garmin.com/shop/store/downloadsUpdates.jsp?product=010-00715-70&cID=134&pID=14926
Follow the directions on the website. This upgrade is free of charge.
NOTE:
All customers who have registered their 765 would have received the e-mail notifying them that they would need to use the Web Updater to download a critical software update.