Service Manager Bulletin

TITLE:
Service Campaign 232: Replace Cylinder Head Coolant Bleeder Hose
Model Year 2007 - 2010 S80, 2008-2010 V70 & XC70, 2010 XC60

CAR MARKET:
United States and Canada

ISSUING DEPARTMENT:
Warranty

NO:
232

GROUP:
26

DATE:

YEAR
2012

MONTH
11

DAY
27

REFERENCE BULLETINS:
RTJ 21527, PB 26-232

"Fixed Right - First Time"

A. SERVICE CAMPAIGN 232 DESCRIPTION
B. VEHICLES INVOLVED
C. PARTS INFORMATION/PARTS RETURN
D. OWNER NOTIFICATION
E. VEHICLES IN RETAILER INVENTORY
F. RETAILER RESPONSIBILITY
G. CAMPAIGN REIMBURSEMENT PROCEDURES
H. TECHNICIAN COMPETENCY REQUIREMENT
I. RETAILER ALLOWANCE

The end date for this service campaign has been extended until 05/31/13. A customer notification re-mail will be completed in December 2012 to vehicle owners that have not had this service campaign completed.

A. SERVICE CAMPAIGN 232 DESCRIPTION

Volvo Cars of North America, LLC. has decided to launch a service campaign on certain model year 2007 - 2010 S80, 2008 - 2010 V70 & XC70 and 2010 XC60 vehicles equipped with engine VIN code 98 & 99 Short Inline 6 cylinder (Si6) engines.

Volvo has identified that the cylinder head coolant bleeder hose o-ring may start to leak, due to incorrect material used in the o-rings. If this condition occurs, the coolant level may drop and a Driver Information Module (DIM) message stating "LOW COOLANT LEVEL" may appear along with a red warning triangle.

The corrective action is to replace the coolant bleeder hose on all eligible vehicles per the instructions in Retailer Tech Journal (RTJ) # 21527.

PLEASE NOTE:
The Service Campaign end date has been extended until May 31, 2013.
Coverage is automatically transferred to subsequent owners.

B. VEHICLES INVOLVED

NOTE:
RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO
BEGINNING REPAIR FOR THIS SERVICE CAMPAIGN.

Vehicle eligibility must be confirmed:

^ Inquire in VRC(2) - Vehicle Warranty where the message "SERVICE CAMPAIGN 232 INCOMPLETE" will appear for eligible vehicles.

All vehicles should be checked for any other incomplete recalls or service campaigns or service upgrades. All open Recall, Service Campaign or Service Action repairs should be completed.

RETAILER VEHICLE CAMPAIGN LIST

A "Retailer Campaign List" will be posted on VRC(2) in the Reports Menu under the Service Tab. This list details all affected vehicles that are on record as being retailed or currently in stock at your facility, and is updated monthly. Vehicle eligibility must be confirmed via VRC(2) prior to performing this service campaign.

C. PARTS INFORMATION / PARTS RETURN

Please refer to parts Bulletin # 26-232.

PARTS RETURN

Parts may be required to be returned for repairs done in accordance with this service campaign.

D. OWNER NOTIFICATION

In December 2012, Volvo will complete a customer notification re-mail to vehicle owners that have not had this service campaign completed.

E. VEHICLES IN RETAILER INVENTORY

All vehicles in retailer inventory and qualifying for this service campaign should be repaired prior to a customer taking possession of the vehicle.

F. RETAILER RESPONSIBILITY

Retailers are to perform this service campaign on eligible vehicles regardless of mileage/kilometers or vehicle age. The campaign work covered under Service Campaign 232 is free of charge to the owner. If a customer presents a recall or service campaign letter for a vehicle that is not found via the VRC(2) inquiry function, please verify that the letter applies to the customers vehicle and call the Warranty Assistance Desk for instructions. If the Warranty Assistance Desk verifies that the vehicle qualifies for the Recall or Service Campaign, please perform the repair and place the recall or service campaign letter in the customers file. Under no circumstances should a customer be denied the required service without a confirmation from VCNA/VCCL.

G. CAMPAIGN REIMBURSEMENT PROCEDURES

Service Campaigns 232 claims should be submitted using the LONG FORM application only.

H. TECHNICIAN COMPETENCY REQUIREMENT

The technician competency requirement for this campaign repair is: Level 1 Quality Tech.

I. RETAILER ALLOWANCE (LONG FORM APPLICATION)





Labor reimbursement is effective at time of release and may change in the future.