Checking the Programmed VIN, Phone Module (PHM)

Checking the programmed VIN

Checking the programmed VIN in the phone module (PHM)




- Ignition on.
The VIN for the vehicle is programmed in phone modules (PHM) with Volvo On Call functionality. The VIN is transmitted every time a Volvo On Call service is started, together with the relevant vehicle data to the Volvo On Call Service Center. The VIN is used by the Volvo On Call Service Center to identify the customer.
If an incorrect VIN is programmed in the phone module (PHM), the Volvo On Call Service Center will not be able to identify the customer.
The VIN is also used when the activating/deactivating a Volvo On Call subscription for the customer. A code is entered via the keypad. If an incorrect VIN is programmed in the phone module (PHM), the Volvo On Call function cannot be activated/deactivated. The correct VIN must be programmed in order for the code to work.
Check that the VIN that is programmed in the phone module (PHM) corresponds to the vehicle VIN by clicking on the VCT2000 symbol.





Is the VIN correct?

Yes - Troubleshooting complete

No - Programming the VIN, phone module (PHM)

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Programming the VIN, phone module (PHM)




- Ignition on.
Program the correct VIN in the phone module (PHM) by clicking on the VCT2000 symbol.





Continue - Symptom verification

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Symptom verification

Hint: After carrying out the repair, check that the fault has been remedied.








- Ignition off.
- Reinstall the connectors, components etc.
- Ignition on.
Check that correct VIN-code is programmed in Phone module (PHM) by clicking on the symbol for VCT2000.





Is the VIN-code correct?

Yes - Troubleshooting complete

No - Fault-tracing information

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Fault-tracing information




Information

The fault should have been detected and remedied. As this is not the case fault-tracing has failed.
Exit fault-tracing for this diagnostic trouble code (DTC) or make another attempt.

Do you want to exit fault-tracing?

Yes - Exit fault-tracing

No - Attempt New Test

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