Volvo On Call Plus, New Customer or Reactivation

Volvo On Call Plus, New Customer Or Reactivation

New customer or reactivation of Volvo On Call Plus
The following procedure applies both to activating for a new customer and to re-activating an expired subscription.

Re-activation is required when "On Call Plus Deactivated" appears in the driver information module (DIM) display and the customer wishes to renew the subscription.

Activation for a new customer is required when a subscription has been cancelled due to a change of owner and the new customer wants a subscription to Volvo On Call Plus.
1. Before activation can occur for a new customer, the customer contract must have been filled in and the customer data must have been entered into the VOCP database at the Customer Service Center (via the WEB).

Administrator privileges are required to enter new customer data or to activate a previously expired subscription

2. Find the correct car using the VIN of the car or the customer's name
3. Select "Customer Administration Menu" from the menu
4. Select "Edit" to change the customer information or to extend the subscription
5. Activate the system.
6. Ensure that the customer presses the "On Call" button to make the second call to the VOCP Service Center. The VOCP Service Center confirms to the customer that the subscription is active and asks for a personal password.