Volvo On Call Plus, Activation

Volvo On Call Plus, Activation

Activating Volvo On Call Plus
The following procedure applies when activating a new subscription.
1. Before activation can occur, the customer contract must have been filled in and the customer data must have been entered into the VOCP database at the Customer Service Center (via the WEB).

The contract is at the dealer and can be ordered from Volvo Cars North America.

To enter customer data into the VOCP database at the Service Center, you must be logged in with administrator privileges

2. From the desktop, click on the "VOCP WEB" icon
3. Select Customer Administration Menu
4. Select Create New to enter the customer data
5. Find the correct car using the VIN of the car or the customer's name
6. Select Activation from the menu
7. Activate the system. See Activation procedure for Volvo On Call Plus
8. Ensure that the customer presses the ON CALL button to make the second call to the VOCP Service Center. The VOCP Service Center confirms to the customer that the subscription is active and asks for a personal password.