Volvo On Call Plus, Extending the Subscription

Volvo On Call Plus, extending the subscription

Extending subscriptions
When the subscription for Volvo On Call Plus is about to expire, the customer will be informed that it has to be extended. This is done via the text message "On Call Plus will soon expire" shown in the driver information module's (DIM) text window every time the car is started. The message starts to be shown 30 days before the subscription expires. The customer will be contacted by VOCP Service Center regarding extending the subscription before it expires. If the customer decides to extend the subscription, then VOCP Service Center will send a new Activation code to the customer.
The customer can then enter the activation code to extend the subscription.
If the customer needs help extending the subscription, use the information about the new Activation code which the customer received from the VOCP Service Center. Or: If the customer does not have this information with them proceed as follows:
1. Go to the desktop on the computer and click on the icon for "VOCP WEB".
2. Find the correct car using the VIN of the car or the customer's name
3. Select Activation in the menu.
4. Print the page or make a note of the new activation code.

Note! Check the expiry date to check that this is the new activation code.

Activation procedure when extending the subscription
Enter the new activation code according to the following or inform the customer that the following steps must be taken to extend the subscription. Notify the customer that the new activation code must be entered before the current subscription period ends. Otherwise the subscription will end and the Volvo On Call Plus services will not be available. If this happens, "Volvo On Call Plus Deactivated" will be displayed in the driver information module (DIM). If this should happen, follow the instructions for Activation procedure for Volvo On Call Plus Activation Procedure For Volvo On Call Plus.

Entering a new activation code before the subscription has ended:
1. Key position 1
2. Phone module (PHM) on (the green LED must be on). Press the ON button to activate
3. Press the YES button to activate the carphone menu selection
4. Press the right key (») seven times. The "On Call Plus" menu will be displayed in the driver information module (DIM) display.
5. Press the YES button
6. Press the right key (») four times. "ActivatnCode" is now shown in the display.
7. Press the YES button
8. Enter the new activation code
9. Press the YES button
10. The Volvo On Call Plus subscription has now been extended to the expiry date paid for by the customer.