Recall - Rear Outboard Seat Belt Anchor Bolts: Overview

Group:
88

No:
104

ISSUING DEPARTMENT:
Warranty

CAR MARKET:
U.S. and Canada

DATE:
YEAR MONTH DAY
2001 05 10

TITLE:
Recall Campaign 104:

Rear Outboard Seat Belt Anchorage Bolts
V70/S80 MY 2001

REFERENCE BULLETINS:
SB 88-0024
CPI No. 131

BULLETIN REFERENCE
A. RECALL CAMPAIGN 104 DESCRIPTION
B. VEHICLES INVOLVED
C. RETAILER VEHICLE CAMPAIGN LIST
D. PARTS INFORMATION
E. OWNER NOTIFICATION
F. NEW VEHICLES IN RETAILER INVENTORY
G RETAILER RESPONSIBILITY
H. CAMPING REIMBURSEMENT PROCEDURES
I. RETAILER ALLOWANCE
J. CUSTOMER REIMBURSEMENT

A. RECALL CAMPING 104 DESCRIPTION

Volvo Cars of North America, Inc. and Volvo Cars of Canada Ltd. have determined that a defect related to motor vehicle safety exists in the rear outboard seat belt anchorage points of certain model year 2001 S80 and V70 vehicles.

Volvo has found that, in some of these vehicles, the rear outboard seat belt anchorage bolts may be incorrectly tightened. An incorrectly tightened bolt may give the seat belt insufficient restraining performance.

The corrective action will consist of tightening the bolts to the correct torque level.

Approximately 1,973 vehicles in the US and 17 vehicles in Canada are affected.

This mailing is expected to begin during the week of May 7, 2001.

B. VEHICLES INVOLVED

NOTE:
RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING REPAIR FOR THIS CAMPAIGN.

Vehicle eligibility should be confirmed:

1) Refer to DCS Vehicle Inquiry

2) Refer to the Vehicle Campaign Listing

C. RETAILER VEHICLE CAMPAIGN LIST

A "Retailer Vehicle Campaign List" will be sent separately identifying the specific vehicles eligible for this campaign. This list details all affected vehicles that are on record as being retailed or currently in stock at your facility.

D. PARTS INFORMATION

Recall Campaign 104 does not require parts.

E. OWNER NOTIFICATION

This mailing is expected to begin during the week of May 7, 2001.

F. NEW VEHICLES IN RETAILER INVENTORY

All new vehicles in retailer's inventory and qualifying for this Recall Campaign must be repaired prior to a customer taking possession of the vehicle.

G. RETAILER RESPONSIBILITY

Retailers are to perform this campaign on eligible vehicles regardless of mileage/kilometers or vehicle age. The campaign work covered under Recall Campaign 104 is free of charge to the owner. In the event that the original announcement letter is lost or misplaced, the owner is not to be refused this important campaign work. Your After sales Specialist will follow up to ensure that this campaign is proceeding smoothly.

H. CAMPAIGN REIMBURSEMENT PROCEDURES

Please note the changes in submitting claims for Recall 104 repairs:

All claims should be submitted using the short form application.

Please note:
Claim submission has been simplified with repair options for vehicles having no other warranty or campaign repairs performed and those vehicles having additional warranty repairs.








I. RETAILER ALLOWANCE

Claims submitted and processed that do note comply with the proper procedure will be adjusted accordingly. Please advise all personnel involved with claim preparation of the above information.

J. CUSTOMER REIMBURSEMENT

Please follow the instructions as outlined in CLAMS PROCESSING INFO # 131, CUSTOMER RECALL REIMBURSEMENT DUE TO PREVIOUSLY PAID REPAIRS.