Campaign - Keyless Remote Control Upgrade: Overview
GROUP:36
NO:
108
ISSUING DEPARTMENT:
Warranty
CAR MARKET:
U.S. and Canada
DATE:
YEAR
2002
MONTH
02
DAY
15
TITLE:
Service Campaign 108: Keyless Remote Control Upgrade
S60, V70, V70XC, S80
Model Year 2001 (Partial)
REFERENCE BULLETINS:
SB 36-0020
PB 36-108
BULLETIN REFERENCE
A. SERVICE CAMPAIGN 108 DESCRIPTION
B. VEHICLES INVOLVED
C. PARTS INFORMATION
D. OWNER NOTIFICATION
E. NEW VEHICLES IN RETAILER INVENTORY
F. RETAILER RESPONSIBILITY
G. CAMPAIGN REIMBURSEMENT PROCEDURES
H. RETAILER ALLOWANCE
A. SERVICE CAMPAIGN 108 DESCRIPTION
Volvo Cars of North America, LLC and Volvo Cars of Canada Ltd. have determined that an upgrade is required on the keyless remote controls of certain model year 2001 S60, V70, V70XC and S80 vehicles.
The buttons on the keyless remote control may intermittently malfunction. In some instances, the buttons on the keyless remote control may stick in the active position. This condition could result in unintended or prolonged activation of one of the keyless remote control functions. If this occurs, the driver can always lock / unlock or start the car by using the ignition key.
To ensure proper operation, the keyless remote controls need to be upgraded with a new rubber gasket and buttons. Service Campaign 108 covers the upgrade of two keyless remote controls. This repair should not be performed unless BOTH keyless remote controls accompany the vehicle at the time of the repair.
Note:
If a car has already had any of the above symptoms and if the keyless remote control was replaced by P/N 9452455, 9452456, or 9452457, it is still recommended to upgrade that keyless remote control with the service kit.
82,318 vehicles in the US and 4,774 vehicles in Canada are affected.
B. VEHICLES INVOLVED
NOTE:
RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING REPAIR FOR THIS UPGRADE CAMPAIGN.
Vehicle eligibility should be confirmed:
Refer to DCS/VEN Vehicle Inquiry
Service Campaign 108 was performed on certain vehicles within the affected chassis range prior to release from the port. On these vehicles this campaign has been marked as performed in DCS/VEN Vehicle Inquiry, and no further action is required. In addition, eligible vehicles that previously had a same day warranty repair on both remotes have also had this campaign marked as performed in DCS/VEN vehicle Inquiry.
All vehicles should be checked for any other incomplete recalls or service campaigns.
C. PARTS INFORMATION
D. OWNER NOTIFICATION
Owner mailing is expected to begin during the week of February 25, 2002.
E NEW VEHICLES IN RETAILER INVENTORY
All new vehicles in retailers inventory and qualifying for this Service Upgrade should be repaired prior to a customer taking possession of the vehicle.
F. RETAILER RESPONSIBILITY
Retailers are to perform this upgrade on eligible vehicles regardless of mileage/kilometers or vehicle age. The campaign work covered under Service Campaign 108 is free of charge to the owner. It is the retailer's responsibility to notify the owners when the appointment is made that BOTH keyless remote controls must be provided to perform this upgrade.
G. UPGRADE CAMPAIGN REIMBURSEMENT PROCEDURES
All claims should be submitted using the short form application. Claim payment covers the upgrade of two keyless remote controls. Only 1 claim will be accepted and credited for this upgrade. It is the retailer's responsibility to make sure BOTH keyless remote controls are provided when the upgrade is performed.
H. RETAILER ALLOWANCE
Background:
Certain Model Year 2001 keyless remote controls may intermittently malfunction. In some instances, the buttons on the keyless remote control can stick in the active position. This condition could result in unintended or prolonged activation of one of the keyless remote control functions. If this occurs, the driver can always lock/unlock the vehicle by using the ignition key.
Note:
If a car already had any of the above symptoms and if the keyless remote control was replaced by P/N 9452455, 9452456 or 9452457, it is still recommended to upgrade that keyless remote control with the service kit.
Material
1
Adjusting the keyless remote control
NOTE:
When making a service appointment with the customer, please ask the customer to bring both the remote controls.
Remove the screw holding the cover
Remove the cover and key ring by carefully lifting the cover upwards and away from the screw seat.
CAUTION:
Do not touch the components on the printed circuit board.
2
Remove the printed circuit board and the rubber gasket.
Remove and discard the rubber gasket (2).
Install a new rubber gasket.
Remove and discard the buttons (3).
Install new buttons.
Position the printed circuit board and rubber gasket in the keyless remote control.
Install the cover and the key ring with the new screw (1). Replace the buttons and gasket on the car's other keyless remote control.
Test all the functions on the keyless remote controls.
NOTE:
If any remote function does not operate, the keyless remote control must be replaced and programmed according to VADIS.
Reference:
Service Bulletin 36-0020
Service Manager Bulletin 36-108
Volvo Cars of North America, LLC and Volvo Cars of Canada Ltd. have determined that the keyless remote controls for certain MY 2001 S60/V70/V70XC and S80 vehicles may intermittently malfunction. In some instances, the buttons on the keyless remote control can stick in the active position. This condition could result in unintended or prolonged activation of one of the keyless remote control functions. If this occurs, however, the driver can always lock and unlock or start the car by using the ignition key.
The remotes need to be upgraded with a new rubber gasket and buttons which prevent the buttons from being stuck in the active position.
Note:
If a car has already had any of the above symptoms and if the keyless remote control was replaced by P/N 9452455, 9452456, or 9452457, it is still recommended to upgrade that keyless remote control with the service kit.
Approximately 82,318 vehicles in the United States and 4,774 vehicles in Canada are affected.
The part number shown applies.
An initial allocation representing 40% of the vehicles retailed or in stock at your retail facility will be made starting on or about the week of February 18, 2002.
After the initial allocation the part will be accepted for order under both order types (stock and critical).
Please make sure your DMS system is set to reflect this part as a "Manual Order" only part. The high demand cycle will be limited.