Recall - Tailgate Locking Mechanism Replacement

GROUP:
83

NO:
100

ISSUING DEPARTMENT:
Warranty

CAR MARKET:
U.S. and Canada

DATE:
September, 2000

TITLE:
Recall Campaign 100: Tailgate Locking Mechanism V70 - Replace

REFERENCE BULLETINS:
SB 83-0036
PB 83-100

BULLETIN REFERENCE

A. RECALL CAMPAIGN 100 DESCRIPTION
B. VEHICLES INVOLVED
C. RETAILER VEHICLE CAMPAIGN LIST
D. PARTS INFORMATION
E. OWNER NOTIFICATION
F. VEHICLES IN RETAILER INVENTORY
G. RETAILER RESPONSIBILITY
H. CAMPAIGN REIMBURSEMENT PROCEDURES
I. RETAILER ALLOWANCE

A. RECALL CAMPAIGN 100 DESCRIPTION

Volvo Cars of North America, Inc. and Volvo Cars of Canada Ltd. have determined that a defect, which relates to motor vehicle safety, may exist in the tailgate locking mechanism of certain model year 2000 V70 vehicles. A manufacturing defect, in combination with cold temperatures, may cause improper locking of the tailgate. On all vehicles affected by this recall, the locking mechanism for the tailgate will be replaced.

Approximately 4,962 vehicles in the US and 336 vehicles in Canada are affected.

All owners of these affected vehicles will by notified by mail beginning the week of September 18, 2000.

B. VEHICLES INVOLVED

NOTE:
RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING THIS CAMPAIGN.

Vehicle eligibility should be confirmed:

1) Refer to DCS Vehicle Inquiry
2) Refer to the Vehicle Campaign List

C. RETAILER VEHICLE CAMPAIGN LIST

A "Retailer Vehicle Campaign List" will be sent separately identifying the specific vehicles eligible for this campaign. This list details all affected vehicles that are on record as being retailed or currently in stock at your facility. This Vehicle Campaign List will be the only written material you will receive from Volvo.





D. PARTS INFORMATION

PARTS RETURN
Return of any campaign part is not required.

E. OWNER NOTIFICATION

During the week of September 18, 2000 an announcement letter will be sent directly to Volvo owners.

F. VEHICLES IN RETAILER INVENTORY

All vehicles in retailer's inventory and qualifying for this Recall Campaign must be repaired prior to a customer taking possession of the vehicle.

G. RETAILER RESPONSIBILITY

Retailers are to perform this campaign on eligible vehicles regardless of mileage/kilometers or vehicle age. The campaign work covered under Recall Campaign 100 is free of charge to the owner.

In the event that the original announcement letter is lost or misplaced, the owner is not to be refused this important campaign work. Your After sales Specialist will follow up to ensure that this campaign is proceeding smoothly.

H. CAMPAIGN REIMBURSEMENT PROCEDURES

All claims should be submitted using the short form application. A repair code has been established for this repair that will automatically reimburse the retailer for the proper labor and parts amount for each claim.





I. RETAILER ALLOWANCE