Campaign - Lug Wrench Revised: Overview

GROUP:
89

NO:
103

ISSUING DEPARTMENT:
WARRANTY

CAR MARKET:
U.S. and Canada

DATE:
YEAR MONTH DAY
2001 05 08

TITLE:
Service Campaign
103: Lug Wrench

S60 2001
V70 2000-01 (partly)
V70XC 2000-01 (partly)
S80 2000-01 (partly)

REFERENCE BULLETINS:
Pb 89-103

BULLETIN REFERENCE
A. SERVICE CAMPAIGN 103 DESCRIPTION
B. VEHICLES INVOLVED
C. RETAILER VEHICLE CAMPAIGN LIST
D. PARTS INFORMATION
E. OWNER NOTIFICATION
F. NEW VEHICLES IN RETAILER INVENTORY
G. RETAILER RESPONSIBILITY
H. CAMPAIGN REIMBURSEMENT PROCEDURES

A. SERVICE CAMPAIGN 103 DESCRIPTION

Volvo Cars of North America, Inc. and Volvo Cars of Canada Ltd. are committed to ongoing product improvements. In keeping with this commitment, a new lug wrench with increased durability has been made available for model year 2001 560 and model year 2000-2001 (Partly) V70 and V70XC and S80 models. This new lug wrench will replace the adapter piece. Current owners will he mailed a new lug wrench under separate cover.

It is important that this new lug wrench also be placed in the qualifying vehicles currently in retailer's inventory. This action should be performed during PDS2-Final Mechanical, when all tire pressures (including the spare tire) are checked for the correct pressure and when battery cutoff switch is removed. The replaced adapter piece should be recycled according to your local recycling laws.

Volvo will be mailing a replacement lug wrench to the owners of these affected vehicles. This mailing began during the week of April 9, 2001.

B. VEHICLES INVOLVED

NOTE:
RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING REPAIR FOR THIS CAMPAIGN.

Vehicle eligibility should be confirmed:

1) Refer to VEN/DCS Vehicle Inquiry

2) Refer to the Vehicle Campaign Listing (NON-RETAILED ONLY)

C. RETAILER VEHICLE CAMPAIGN LIST

A "Retailer Vehicle Campaign List" will be sent separately identifying nonretailed vehicles eligible for this campaign. This list details all nonretailed vehicles that are on record as being currently in stock at your facility.





D. PARTS INFORMATION

PARTS RETURN

Return of the campaign parts is not required. Please dispose according to local recycling laws.

E. OWNER NOTIFICATION

Volvo will mail a replacement lug wrench to the owners of the affected vehicles. This mailing began during the week of April 9, 2001. A copy of this letter is shown.

F. NEW VEHICLES IN RETAILER INVENTORY

All new vehicles in retailer's inventory and qualifying for this Service Campaign must be repaired prior to a customer taking possession of the vehicle.

G. RETAILER RESPONSIBILITY

In some instances, the customer may request the retailer to check the installation or install this replacement lug wrench. If this request is made, it is to be made as a courtesy to the customer. The campaign work covered under Service Campaign 103 is free of charge to the owner.

H. CAMPAIGN REIMBURSEMENT PROCEDURES





All claims should be submitted using the short form application.

Please note:
This campaign claim will be reimbursed as PARTS WARRANTY claim.