Bulletin Reference
TITLE:RECALL 97 (9793961)
VOLVO S70/V70 & C70
Coupe & Cabriolet:
Diagnostic Software Upgrade
REFERENCE BULLETINS:
SB 28-0009, PB 28-97
SP 0362 Completion Labels
SP 0364 Proof of Correction Certificates for Vehicles Retailed in CA
GROUP:
28
NO:
97
ISSUING DEPARTMENT:
Warranty
CAR MARKET:
United States
DATE:
December, 1999
BULLETIN REFERENCE
A. RECALL 97 DESCRIPTION
B. VEHICLES INVOLVED
C. RETAILER VEHICLE CAMPAIGN LIST
D. PARTS INFORMATION
E. OWNER NOTIFICATION
F. VEHICLES IN RETAILER INVENTORY
G. RETAILER RESPONSIBILITY
H. CAMPAIGN REIMBURSEMENT PROCEDURES
I RETAILER ALLOWANCE
J. RECALL IDENTIFICATION LABELS
K. PROOF OF CORRECTION CERTIFICATE
A. RECALL 97 DESCRIPTION
Volvo Cars of North America, Inc. has found a number of 2000 model year S70, V70, and C70 vehicles, with automatic transmission, two-wheel drive, and 5-cylinder turbo engines, that have been equipped with an incorrect emissions diagnostic software package.
Approximately 2,792 vehicles in the US are affected. This recall applies only to vehicles in the US market.
The incorrect software presents a risk that the diagnostic system may not provide the driver with adequate information about abnormal hydrocarbon evaporative emissions. If that condition occurs, the check engine light on the dash panel may not illuminate and emissions exceeding applicable standards may go undetected. The driveability of the vehicle is not affected.
In all affected vehicles, the diagnostic software will be reprogrammed.
All owners of potentially affected vehicles will by notified by mail beginning the week of December 6, 1999.
B. VEHICLES INVOLVED
NOTE:
RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING THIS CAMPAIGN.
Vehicle eligibility should be confirmed:
1) Refer to DCS Vehicle Inquiry
2) Refer to the Vehicle Campaign Listing
Recall 97 was performed on vehicles within the affected chassis range prior to release from the port and by some retailers at the Pre-delivery service. On these vehicles, this recall has been marked as performed in DCS, and no further action is required.
C. RETAILER VEHICLE CAMPAIGN LIST
A "Retailer Vehicle Campaign List" will be sent separately identifying the specific vehicles eligible for this campaign. This list details all affected vehicles that are on record as being retailed or currently in stock at your facility. This Vehicle Campaign List will be the only written material you will receive from Volvo.
D. PARTS INFORMATION
Part Number Part Description Model Qty
8633276-4 UPGRADE ETM S70/V70 1
8633277-2 UPGRADE ETM C70 1
E. OWNER NOTIFICATION
During the week of December 6, 1999 an announcement letter will be sent directly to Volvo owners. A copy of this letter is attached.
F. STOCK VEHICLES
All vehicles in retailers inventory and qualifying for this service campaign must be repaired prior to a customer taking possession of the vehicle.
G. RETAILER RESPONSIBILITY
Retailers are to perform this campaign on eligible vehicles regardless of mileage/kilometers or vehicle age. The campaign work covered under Recall 97 is free of charge to the owner.
In the event that the original announcement letter is lost or misplaced, the owner is not to be refused this important recall work. Your Aftersales Specialist will follow up to ensure that this recall is proceeding smoothly.
H. CAMPAIGN REIMBURSEMENT PROCEDURES
ONLY ONE CLAIM PER VEHICLE WILL BE ACCEPTED.
All claims should be submitted using the short form application. Separate repair codes have been established for the S70/V70 and the C70 that will automatically reimburse the retailer for the proper labor and parts amount for each claim.
I. RETAILER ALLOWANCE
Claim Repair Repair Labor Part
Type Code Description Time Amount
9793961 02 UPGRADE ETM 0.6 US $13.65
Model S70/V70 CAN $20.66
9793961 03 UPGRADE ETM 0.6 US $13.65
Model C70 Coupe / Cabriolet CAN $20.66
J. RECALL IDENTIFICATION LABEL
Enclosed with this bulletin is a supply of"Recall Labels" with an approximate quantity equal to the number of vehicles on the "VEHICLE LISTING BY RETAILER" report. These labels are to be used to identify RECALL 97 ONLY.
After RECALL 97 has been carried out, complete the label by entering your Retailer Code number and the repair date (use ball-point pen or waterproof marker), and affix the label to the driver's door as illustrated in the diagrams below. Should you require additional labels, please contact your Volvo Regional Office.
S/V 70
Position the label (1) above the FMVSS label
C 70
Position the label (1) to the left of the FMVSS label
K. PROOF OF CORRECTION CERTIFICATE (CALIFORNIA REGISTERED VEHICLES ONLY)
Owners of vehicles registered in California must be given a Proof of Correction certificate. This certificate indicates that RECALL 97 has been performed. This certificate should be retained with other important vehicle documents. Retailers located in states bordering California, will also be supplied with Proof of Correction certificates. This will cover any California registered Volvo they service for this Emission Campaign.