Vehicle - Service Information Strategy

GROUP:
00

NO:
196

DATE:
JANUARY 2000

TITLE:
Service Information Strategy

In an effort to minimize confusion when it comes to finding repair information, we thought it would be helpful to point out the strategy behind Volvo Service information. When looking for a repair or diagnostic method, there are three places to look, in the following order:

TECH NET NOTES ( in Canada: Tech DCS Grams)
Tech Net Notes/ Tech DCS Grams provide the latest service information developed by VCNA in Rockleigh. These bulletins (different in format only) are intended to provide fast, brief information about a product issue. Usually, unless the information is very short-lived. Tech Net Notes/ Tech DCS Grams are usually replaced by Service Bulletins.

For retailers already up and running on VEN Stage II, check out Tech Net Notes on the Retailer Intranet on VEN (Volvo Enterprise Network), found on your networked VADIS cart. Hit the Service button, then click on Technical Service Information.

HINT
Want to be really up to date? Get in the habit of hitting the "What's New " button in the VEN Retailer Intranet Home Page every morning to see information posted within the last 10 days.

SERVICE BULLETINS

This is global service information developed by Volvo Cars in Sweden. It provides more detailed and thorough information than Tech Net Notes. Service Bulletins are distributed in paper form and via the Technical Service information icon on the VEN Retailer Intranet.

VADIS

This is global service information developed by Volvo Cars in Sweden. It is updated via CDs approximately seven (7) times per year. This is the official service information source which has replaced service manuals (on MY99 and later cars) It has the advantage of being updated more frequently, but you must remember to update your system with the latest CD as soon as it arrives!

These avenues of information have been established in an effort to provide you with repair and diagnostic information needed to repair cars right the first time. Of course, it is also important that technicians have had the appropriate technical training for the vehicle and systems they are working on.

For especially difficult to diagnose problems, if you cannot find what you need in the areas described above, you can turn to the Volvo Technical Hotline at 1-800-500-5570.

However, call the hotline only of the technical has had the appropriate technical training and after you have checked in the areas described above, otherwise too many unnecessary calls only result in long wait times to speak with a hotline specialist.

HINT
Check out the Tech Hotline area under the Technical Service Information button VEN, there you can find the pre-call-in form, FAQs (Frequently Asked Questions) and other hotline information. FAQs may help eliminate your need to call!

Other information available on VEN under Technical Service Information:

SPECIAL TOOL BULLETINS

Information on new mandatory Volvo Special Tools, and modifications to existing special tools are published in Special Tool Bulletins.

SERVICE MANAGER BULLETINS

Information intended for Service Managers regarding service and warranty policies, service campaigns and recalls.

VADIS Information

Contains information and hints about VADIS CD releases, news, quick reference guide, etc.