Campaign - Engine Oil Filler Grate Inspection
BULLETIN NUMBER:2198
GROUP:
21
NO:
98
DATE:
April, 2000
TITLE:
Service Campaign 98 - Oil Filler Grate: Inspect
MODELS:
(9892970) VOLVO S80
(9892969) VOLVO S70/V70/C70
(9892968) VOLVO S40/V40
ISSUING DEPARTMENT:
Warranty
REFERENCE BULLETINS:
SB 21-0027
SB 21-0028
SB 21-0029
CAR MARKET:
U.S. and Canada
SUPERSEDES: SMB 21-98 dated March, 2000. Claim Type numbers corrected on page 3.
BULLETIN REFERENCE
A. SERVICE CAMPAIGN 98 DESCRIPTION
B. VEHICLES INVOLVED
C. RETAILER VEHICLE CAMPAIGN LIST
D. PARTS INFORMATION
E. OWNER NOTIFICATION
F. VEHICLES IN RETAILER INVENTORY
G. RETAILER RESPONSIBILITY
H. CAMPAIGN REIMBURSEMENT PROCEDURES
I. RETAILER ALLOWANCE
A. SERVICE CAMPAIGN 98 DESCRIPTION
Volvo Cars of North America, Inc. and Volvo Cars of Canada Ltd. have announced a service campaign affecting certain 2000 model year Volvos. Approximately 20,817 vehicles in the US and 600 vehicles in Canada are affected.
This campaign involves the engine oil filler grate located in the engine oil filler neck of certain model year 2000 Volvos. In rare instances, this grate may become loose. On vehicles that qualify for this campaign, an inspection of this grate will be performed.
All owners of these affected vehicles will by notified by mail beginning the week of April 3, 2000.
B. VEHICLES INVOLVED
NOTE: RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING THIS CAMPAIGN.
Vehicle eligibility should be confirmed:
1) Refer to DCS Vehicle Inquiry
2) Refer to the Vehicle Campaign Listing
Service Campaign 98 was performed on vehicles within the affected chassis range prior to release from the PORT. On these vehicles this campaign has been marked as PERFORMED in DCS, and no further action is required.
C. RETAILER VEHICLE CAMPAIGN LIST
"A Retailer Vehicle Campaign List" will be sent separately identifying the specific vehicles eligible for this campaign. This list details all affected vehicles that are on record as being retailed or currently in stock at your facility. This Vehicle Campaign List will be the only written material you will receive from Volvo.
D. PARTS INFORMATION
Parts are NOT required for this Service Campaign.
E. OWNER NOTIFICATION
During the week of April 3, 2000 an announcement letter will be sent directly to Volvo owners. A copy of this letter is attached.
F. STOCK VEHICLES
All vehicles in retailer's inventory and qualifying for this service campaign must he repaired prior to a customer taking possession of the vehicle.
G. RETAILER RESPONSIBILITY
Retailers are to perform this campaign on eligible vehicles regardless of mileage/kilometers or vehicle age. The campaign work covered under Service Campaign 98 is free of charge to the owner.
In the event that the original announcement letter is lost or misplaced, the owner is not to be refused this important campaign work. Your Aftersales Specialist will follow up to ensure that this campaign is proceeding smoothly.
H. CAMPAIGN REIMBURSEMENT PROCEDURES
ONLY ONE CLAIM PER VEHICLE WILL BE ACCEPTED.
All claims should be submitted using the short form application. Separate repair codes have been established for the S80, the S70/V70/C70 and the S40/V40 that Will automatically reimburse the retailer for the proper labor for each claim. Replacement parts are not required for this Service Campaign.
I. RETAILER ALLOWANCE