Recall - Seat Heater Wiring Modification

GROUP:
85

NO:
112

ISSUING DEPARTMENT:
Warranty

CAR MARKET:
North America

DATE:
YEAR:
2003

MONTH:
02

DAY:
11

TITLE:
RECALL CAMPAIGN 112
Rerouting Seat Heater Cable Harness 850 MY 1996 & 1997

REFERENCE BULLETINS:
SB 85-0028
PB 85-112

BULLETIN REFERENCE

A. RECALL CAMPAIGN 112 DESCRIPTION
B. VEHICLES INVOLVED
C. PARTS INFORMATION/PARTS RETURN
D. OWNER NOTIFICATION
E. VEHICLES IN RETAILER INVENTORY
F. RETAILER RESPONSIBILITY
G. CAMPAIGN REIMBURSEMENT PROCEDURES
H. RETAILER ALLOWANCE
I. CUSTOMER REIMBURSEMENT

A. RECALL CAMPAIGN 112 DESCRIPTION

Volvo Cars of North America, LLC and Volvo Cars of Canada Ltd. have decided that a defect related to motor vehicle safety exists in the seat heater wiring of certain model year 1996 and 1997 850 sedans and wagons.

Under certain circumstances, it is possible that excessive compression of the seat cushions may cause damage to the electrical wiring of the seat heater. If this occurs, the damage may result in a short circuit and could lead to burning of the underseat materials, increasing the risk of a fire and injury to vehicle occupant.

The corrective action will consist of disconnecting the existing wires and installing a new electronic thermostat and cable harness kit.

If the seat heater is currently not operating, this corrective action may not restore full functionality. Approximately 66,200 vehicles in the US and 8,294 vehicles in Canada are affected. Because of the large number of vehicles involved, we will be announcing this recall to customers in stages. The recall will initially be launched in the Northeast Region and, within 2-3 weeks, will then be launched nationally.

B. VEHICLES INVOLVED

NOTE:
RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING REPAIR FOR THIS CAMPAIGN.

Vehicle eligibility should be confirmed:

1) Refer to DCS Vehicle Inquiry

2) Refer to the Vehicle Campaign Listing

All vehicles should be checked for any other incomplete recalls or service campaigns.

RETAILER VEHICLE CAMPAIGN LIST

"A Retailer Vehicle Campaign List" will be sent separately identifying the specific vehicles eligible for this campaign. This list details all affected vehicles that are on record as being retailed or currently in stock at your facility. This Vehicle Campaign List will be the only written material you will receive from Volvo.





C. PARTS IN FORMATION/PARTS RETURN

PARTS RETURN

Return of any campaign part(s) is not required.

D. OWNER NOTIFICATION

During the week of February 17, 2003 an announcement letter will be sent directly to Volvo owners. A copy of this letter is shown.

E. VEHICLES IN RETAILER INVENTORY

All vehicles in retailer's inventory and qualifying forth is Recall Campaign must be repaired prior to a customer taking possession of the vehicle.

F. RETAILER RESPONSIBILITY

Prior to the repair being performed, the functionality of the seat heater MUST be confirmed. If the seat heater is currently not operating, this corrective action may not restore full functionality.

Retailers are to perform this campaign on eligible vehicles regardless of mileage/kilometers or vehicle age. The campaign work covered under Recall Campaign 112 is free of charge to the owner. In the event that the original announcement letter is lost or misplaced, the owner is not to be refused this important campaign work. Your regional representative will follow up to ensure that this campaign is proceeding smoothly.

G. CAMPAIGN REIMBURSEMENT PROCEDURES

All claims should be submitted using the short form application. A repair code has been established for this repair that will automatically reimburse the retailer for the proper labor and parts amount for each claim.





H. RETAILER ALLOWANCE

I. CUSTOMER REIMBURSEMENT

Please follow the instructions as outlined in the WARRANTY POLICY & PROCEDURES MANUAL, Chapter 6, Page 6.4.