Cell Phone - Bluetooth(R) Unable To Stream With Apple(R) Device

91 12 07

April 10, 2012

2027954 Supersedes T.B. V911135 dated November 8, 2011 to remove the word
"Inoperative", and the comma from title, so that the title does not insinuate a dual fault condition.





Vehicle Information

Condition

Bluetooth Unable to Stream Music using iPhone, iPad, iPod touch, iOS 5.0
Technical Background User experiences no sound output using audio streaming with an Apple device using iOS 5.0

Device can be used with an auxiliary output cable or MDI interface cable (if equipped) in order to play music through the radio.

Production Solution

Not applicable

Service

Advise customer to upgrade phone software to iOS 5.1.x or higher once it is available. Prior to any system diagnosis confirm customer phone software is upgraded.

Refer customer to their local cell phone provider if assistance is needed to update the phone software.

You can manually adjust the volume from the handset to make the BT audio work if the situation happens.

When you exit the car, check the volume level of the ringer to make sure it is not at zero. Otherwise the customers will miss calls / text messages.

Warranty

Information only.

Note:
Do not replace components for this condition. Components replaced will be debited.

Required Parts and Tools

No Special Parts or Tools required.

Additional Information

All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.