Warranty - 10 Year/100,000 Mile Powertrain Eligibility
Number: V 94-11Date: 06/15/94
Subject:
ELIGIBLE OWNER INQUIRY FOR 10 YEAR/100,000 MILE POWERTRAIN WARRANTY
All 1993 Model Year Golf III, Jetta III and 1994 Model Year or newer Volkswagen demonstrators, retailer owned daily rental cars and driver education vehicles, sold by the original retailer are eligible for 10 Year/100,000 Mile powertrain warranty coverage to the first retail customer only, without additional charge. The warranty period begins on the date the vehicle is delivered to the original retail purchaser, or if the vehicle is first placed in service as a daily "rental car", "driver education", "demonstrator" or "company" car prior to delivery, on the date it is first placed in service.
In order for this transfer to occur for other than a retailer demonstrator, Volkswagen of America is to be contacted by FAX (see sample form). The warranty transfer will be processed as long as the vehicle was originally recorded as a demonstrator, driver education, or retailer daily rental on the Vehicle Data File when first placed in service.
Volkswagen has developed an easy method for confirming the eligibility of those customers who request coverage from the 10 Years or 100,000 Mile Limited Powertrain Warranty.
TO CONFIRM WARRANTY REPAIR ELIGIBILITY:
Access the SERVICE FOLLOW-UP MENU and chose FUNCTION 13
Enter the VIN
When the information is displayed confirm the customers name and address.
A computer generated 10/100,000 Powertrain AUTHORIZATION number will appear.
TO ENTER THE CLAIM:
Use PT Claim type and enter the claim data as usual. Put the 7 digit Authorization number in the first 7 spaces in the COMMENTS section of your claim.
The WIN System will automatically confirm the customer authorization number in the comments section with the number on file.