Canada - Suspension - Front/Rear Knocking Noises Over Bumps

Bulletin
T-TCI-3571

Issue Date
July 19, 2011

Market
Canada

Title
SPRING BUMPER KNOCKING NOISE

Service Category
Suspension

Section
Front / Rear Suspension

Market
Canada






Applicability

INTRODUCTION

Some North American Produced (NAP) 2009 - 2011 model year Avalon, Camry, Camry HV, and 2009 - 2010 model year Venza vehicles may exhibit an abnormal noise from the front or rear of vehicle while driving over bumps. This condition may be caused by the incorrect orientation of the spring bumper(s). Please use the following repair procedure to address this condition.

Production Change Information

This TSB applies to the following vehicles:







- 2009 - 2011 model year Avalon, Camry, and Camry HV vehicles produced BEFORE the Production Change Effective VINs shown.







- 2009 - 2010 model year Venza vehicles produced BEFORE the Production Change Effective VINs shown.






Required Tools & Equipment

NOTE
Additional SSTs may be ordered by calling SPX/OTC at 1-800-933-8335.






Parts Information

NOTE
Part numbers are for reference only. Only replace spring bumper if damage is identified upon inspection.






Warranty Information

Repair Procedure

1. Conduct a road test to verify the abnormal noise condition.
2. If condition is verified, confirm condition of spring bumpers.
Conduct a visual inspection of the spring bumper(s) at the suspected location of noise.












Are the spring bumpers installed incorrectly? (refer to Figures 1 and 2).
- YES - This TSB DOES apply. Go to step 3.
- NO - This TSB does NOT apply. Refer to the applicable Repair Manual for diagnosis.

3. Remove the affected strut assembly.

Front:
Refer to the E-TAS / TIS library, applicable model and model year Repair Manual:

Avalon:
- 2009 Avalon:
Suspension - Front Suspension - "Suspension: Front Shock Absorber With Coil Spring: Removal / Disassembly"

- 2010 Avalon:
Suspension - Front Suspension - "Suspension: Front Shock Absorber: Removal / Disassembly"

- 2011 Avalon:
Suspension - Front Suspension - "Suspension: Front Shock Absorber: Removal / Disassembly"

Camry:
- 2009 Camry:
Suspension - Front Suspension - "Suspension: Front Shock Absorber: Removal / Disassembly"

- 2010 Camry:
Suspension - Front Suspension - "Suspension: Front Shock Absorber: Removal / Disassembly"

- 2011 Camry:
Suspension - Front Suspension - "Suspension: Front Shock Absorber: Removal / Disassembly"

Camry HV:
- 2009 Camry HV:
Suspension - Front Suspension - "Suspension: Front Shock Absorber: Removal / Disassembly"

- 2010 Camry HV:
Suspension - Front Suspension - "Suspension: Front Shock Absorber: Removal / Disassembly"

- 2011 Camry HV:
Suspension - Front Suspension - "Suspension: Front Shock Absorber: Removal / Disassembly"

Venza:
- 2009 Venza:
Suspension - Front Suspension - "Suspension: Front Shock Absorber: Removal"

- 2010 Venza:
Suspension - Front Suspension - "Suspension: Front Shock Absorber: Removal"

Rear:
Refer to E-TAS / TIS library, applicable model and model year Repair Manual

Avalon:
- 2009 Avalon:
Suspension - Rear Suspension - "Suspension: Rear Shock Absorber With Coil Spring: Removal / Disassembly"

- 2010 Avalon:
Suspension - Rear Suspension - "Suspension: Rear Shock Absorber With Coil Spring: Removal / Disassembly"

- 2011 Avalon:
Suspension - Rear Suspension - "Suspension: Rear Shock Absorber With Coil Spring: Removal / Disassembly"

Camry:
- 2009 Camry:
Suspension - Rear Suspension - "Suspension: Rear Shock Absorber: Removal / Disassembly"

- 2010 Camry:
Suspension - Rear Suspension - "Suspension: Rear Shock Absorber: Removal / Disassembly"

- 2011 Camry:
Suspension - Rear Suspension - "Suspension: Rear Shock Absorber: Removal / Disassembly"

Camry HV:
- 2009 Camry HV:
Suspension - Rear Suspension - "Suspension: Rear Shock Absorber: Removal / Disassembly"

- 2010 Camry HV:
Suspension - Rear Suspension - "Suspension: Rear Shock Absorber: Removal / Disassembly"

- 2011 Camry HV:
Suspension - Rear Suspension - "Suspension: Rear Shock Absorber: Removal / Disassembly"

Venza:
- 2009 Venza:
Suspension - Rear Suspension - "Suspension: Rear Shock Absorber: Removal"

- 2010 Venza:
Suspension - Rear Suspension - "Suspension: Rear Shock Absorber: Removal"

4. Remove and inspect the spring bumper for damage, if NO damage is present, then reassemble the spring assembly with the spring bumper in the correct orientation.
5. Install the assembled strut assembly into the vehicle.

Front:
Refer to the Technical Information System (TIS), applicable model and model year Repair Manual:

Avalon:
- 2009 Avalon:
Suspension - Front Suspension - "Suspension: Front Shock Absorber With Coil Spring: Reassembly / Installation"

- 2010 Avalon:
Suspension - Front Suspension - "Suspension: Front Shock Absorber: Reassembly / Installation"

- 2011 Avalon:
Suspension - Front Suspension - "Suspension: Front Shock Absorber: Reassembly / Installation"

Camry:
- 2009 Camry:
Suspension - Front Suspension - "Suspension: Front Shock Absorber: Reassembly / Installation"

- 2010 Camry:
Suspension - Front Suspension - "Suspension: Front Shock Absorber: Reassembly / Installation"

- 2011 Camry:
Suspension - Front Suspension - "Suspension: Front Shock Absorber: Reassembly / Installation"

Camry HV:
- 2009 Camry HV:
Suspension - Front Suspension - "Suspension: Front Shock Absorber: Reassembly / Installation"

- 2010 Camry HV:
Suspension - Front Suspension - "Suspension: Front Shock Absorber: Reassembly / Installation"

- 2011 Camry HV:
Suspension - Front Suspension - "Suspension: Front Shock Absorber: Reassembly / Installation"

Venza:
- 2009 Venza:
Suspension - Front Suspension - "Suspension: Front Shock Absorber: Installation"

- 2010 Venza:
Suspension - Front Suspension - "Suspension: Front Shock Absorber: Installation"

Rear:
Refer to TIS, applicable model and model year Repair Manual:

Avalon:
- 2009 Avalon:
Suspension - Rear Suspension - "Suspension: Rear Shock Absorber With Coil Spring: Reassembly / Installation"

- 2010 Avalon:
Suspension - Rear Suspension - "Suspension: Rear Shock Absorber With Coil Spring: Reassembly / Installation"

- 2011 Avalon:
Suspension - Rear Suspension - "Suspension: Rear Shock Absorber With Coil Spring: Reassembly / Installation"

Camry:
- 2009 Camry:
Suspension - Rear Suspension - "Suspension: Rear Shock Absorber: Reassembly / Installation"

- 2010 Camry:
Suspension - Rear Suspension - "Suspension: Rear Shock Absorber: Reassembly / Installation"

- 2011 Camry:
Suspension - Rear Suspension - "Suspension: Rear Shock Absorber: Reassembly / Installation"

Camry HV:
- 2009 Camry HV:
Suspension - Rear Suspension - "Suspension: Rear Shock Absorber: Reassembly / Installation"

- 2010 Camry HV:
Suspension - Rear Suspension - "Suspension: Rear Shock Absorber: Reassembly / Installation"

- 2011 Camry HV:
Suspension - Rear Suspension - "Suspension: Rear Shock Absorber: Reassembly / Installation"

Venza:
- 2009 Venza:
Suspension - Rear Suspension - "Suspension: Rear Shock Absorber: Installation"

- 2010 Venza:
Suspension - Rear Suspension - "Suspension: Rear Shock Absorber: Installation"

6. Inspect and adjust the wheel alignment.
7. Road test the vehicle to verify no abnormal noise is present.

NOTE:
Issue of this Technical Service Bulletin is to ensure that proper repair information is available. IT DOES NOT CONSTITUTE AN AUTHORIZATION FOR REPAIR. Normal provisions of the formal warranty policy, as applicable, will apply.