Canada - Cell Phone - Heavy Static On Bluetooth(R) Land Line

Bulletin
TSB3381

Issue Date
March 26, 2010

Market
Canada

Title
STATIC-LADEN/DISTORTED BLUETOOTH SOUND QUALITY

Component
BODY ELECTRICAL

Models
'10 Camry; Camry HV; Prius; Sequoia; Tundra; '09 Venza

INTRODUCTION:
Some 2010 Toyota vehicles and 2009 Venza vehicles may exhibit a condition where the Bluetooth hands-free system introduces static noise or distortion that is only audible to the person on the landline side of the telephone call.
An updated radio assembly has been developed to address this condition.






APPLICABILITY:






WARRANTY INFORMATION:

NOTE:
For all models, the radio MUST be ordered through the Denso Exchange Program to qualify for warranty coverage.

PRODUCTION CHANGE INFORMATION:







This TSB applies to vehicles with the Toyota Navigation System produced BEFORE the Production Change Effective VINs shown.






PARTS INFORMATION:






REQUIRED TOOLS & EQUIPMENT:

NOTE:
Additional SSTs may be ordered by calling SPX/OTC at 1-800-933-8335.

REPAIR PROCEDURE:
1. Confirm the condition using the customer's mobile phone.
2. Record the customer's preset radio stations.
3. Replace the radio assembly.
Refer to the Repair Manual within E-TAS / TIS library:
- Division: Toyota
- Model: Camry/ Camry HV
- Year: 2010
- Service Category: Audio/Visual/Telematics
- Section: Navigation/Multi Info Display
- Keyword: Navigation: Multi-Display: Removal / Installation

- Division: Toyota
- Model: Prius/ Sequoia/ Venza
- Year: Applicable Year
- Service Category: Audio/Visual/Telematics
- Section: Navigation/Multi Info Display
- Keyword: Navigation/Multi Info Display: Navigation Receiver: Removal / Installation

- Division: Toyota
- Model: Tundra
- Year: 2010
- Service Category: Audio/Visual/Telematics
- Section: Navigation/Multi Info Display
- Keyword: Navigation: Navigation Receiver (for Column Shift Type): Removal / Installation
- Keyword: Navigation: Navigation Receiver (for Floor Shift Type): Removal / Installation

4. Pair the customer's mobile phone to the Bluetooth system.
5. Reprogram the customer's radio station presets.
6. Confirm normal Bluetooth system operation including improved sound quality on the landline side.

NOTE:
Issue of this Technical Service Bulletin is to ensure that proper repair information is available. IT DOES NOT CONSTITUTE AN AUTHORIZATION FOR REPAIR. Normal provisions of the formal warranty policy, as applicable, will apply.