Warranty - Reference Manual
88toyota12Date: 10-05-88 No: 88-27 Ref:
SUBJECT: WARRANTY REFERENCE MANUAL
TMS Warranty is pleased to present you with the new Warranty Reference Manual (Nonparts #00404-08801) which has been completely revised to include answers to the most commonly asked questions regarding the submission and/or correction of warranty claims. Explanations of the various return/denial codes are included as are general correction procedures for each item. A thorough understanding of the contents of this manual can help reduce claim payment time by reducing the amount of time a claim remains in "dealer correction" status.
HIGHLIGHTS OF THE NEW WARRANTY REFERENCE MANUAL:
^ Special Procedures (section 5) - updated to include policy/procedures for DFU updates, mileage discrepancies, VIN adds, and partial adjustments
^ Warranty Coverage Guidelines (section 6)
^ Dealer Support Materials (section 7)
^ Warranty Training Quiz (section 8)
^ Appendix (section 9) - including policy/procedures and charts for batteries, tires, T3 codes and TDN application information
The contents of this manual are not intended to replace, but are to be used with, the WarrantY Policy and Procedures Manual.
Please call the appropriate warranty dealer "800" assistance line if there are any further questions not answered by this manual.