Warranty - Guidelines For 800 Number Usage

90toyota06
Date: 08/09/90 No: 90-42
SUBJECT: DEALER "800" WARRANTY ASSISTANCE LINE

In response to questions from dealers, Toyota would like to reiterate the guidelines for usage of the Dealer "800" Warranty Assistance Line.

The dealer "800" line should be used for:

^ Clarification of claim returns and denials

^ Assistance in making claim changes

^ Clarification of warranty policy and procedures

^ Guidelines on where to find specific warranty information.

Before calling, the dealer should:

^ Carefully examine the problem and explore possible solutions.

^ Assemble all substantiating documentation which may be required to solve the problem. This may include:

- Claim entry printouts
- Daily warranty activity reports
- Flat rate manuals
- Policy and Procedures Manual
- Warranty activity (10206) reports
- Warranty bulletins
- Warranty Reference Manual.

The dealer "800" line SHOULD NOT be used for:

^ Questions other than those related to warranty policy or procedures (i.e., diagnosing vehicle condition).

^ Requests for information which is obtainable through the online terminal (i.e., date of first use, claim status, claim history, etc).

^ Approval for those items requiring prior approval, out-ofwarranty items or items not otherwise covered under any express Toyota warranty policy. Contact your DSM.

^ TDN hardware problems (not receiving reports, machine not functioning, etc.). Call the TDN hotline. The phone numbers for TMD dealers are (800)421-8154 (States) or (800)421-2979 (California Only).

The Dealer 1180011 Warranty Assistance Line operates from 6:00 a.m. to 5:00 p.m. PST. The phone numbers for TMD dealers are:

States (800)421-3407
California only (800)421-3405