Warranty - Daily Checklist

91toyota01

Date: 1/15/91 No: 91-21 Ref:_____


SUBJECT: WARRANTY DAILY CHECKLIST


To assist dealers in the performance of warranty functions, Toyota is pleased to provide a Warranty Daily Checklist. The attached daily checklist presents a synopsis of warranty tasks which TMS Warranty recommends be performed on a daily basis to ensure accurate and timely reimbursement of warranty repair credits to your dealership.

Should you have any questions regarding the Warranty Daily Checklist, please contact the Dealer "800" Warranty Assistance Line.


WARRANTY DAILY CHECKLIST


^ Pull/request Daily Warranty Activity Reports

- Available whenever there has been warranty activity by the dealership on the previous processing day

- Five major sections to the reports: Acceptance Report; Processor Review Report; Error Report; Denied Claim Report; and Deleted Claim Report


^ Reconcile the daily reports with the warranty claim register

- Update the status of each pending claim


^ File warranty reports and documentation

- TMS Warranty requires that substantiating documentadon be retained for five years

- Daily reports should be retained until payment notification is received on the Warranty Activity (10206) Report


^ Make claim corrections

- Claims with errors or requiring additional information are listed in the Daily Error Report

- Corrections must be made within 30 days of the claim return date to avoid claim denial

- Refer to the Warranty Reference Manual for explanations of claim error messages and correction procedures


^ Input new claims

- Claims must be received at Toyota within 30 days of the repair date

- Refer to the Warranty Policy and Procedures Manual for information on claim information requirements and claim preparation instructions


^ Research denied/debited claims

- Resolve any discrepancies arising from claim preparation errors

- Ensure that the proper accounting notations are made


^ On a 10-day basis

- Reconcile the Warranty Activity (10206) Report with the warranty claims register

- Comply with any dealer parts return requests

- Comply with any substantiating document requests


^ To request information on or clarification of warranty policies and procedures contact the Toyota Dealer "800" Warranty Assistance Line