All Toyota Dealers and Service Managers
December 15, 1989 TMS:SVC:298TO: ALL TOYOTA DEALERS AND SERVICE MANAGERS
SUBJECT: SPECIAL SERVICE CAMPAIGN - K05
Toyota will initiate a special service campaign to replace the front seat lap belt guides with modified ones on certain 1987, 1988 and early 1989 Toyota Camrys.
When the front seat lap belt is released and allowed to "snap" back into the retractor guide, under certain conditions, the lap belt may lock in the retracted and stowed position.
You are requested, using the following information, to install the modified seat belt guides on the vehicles involved in this campaign, including all vehicles currently in your stock.
Note: You will be sent SSC notifications with your dealer's name and address for vehicles which, according to our record, you have in stock. If any vehicles in your stock involved in this campaign have been sold to an ultimate customer prior to receipt of this notification, please contact this known customer and perform the necessary repairs.
1. Owner notification letter mailing date
December 28, 1989 (Copy Attached)
2. Vehicles involved
Model VIN Range Production Period
Model Year VDS VIS
SV21E 0000001 - 0243736 August 1986 - August 1988
SV22E 3000001 - 3315761
All 1987 SV24E
1988 SV21W U000001 - U004473 August 1988 - Oct. 1988
Camry 1989 SV22W
SV21J 0000001 - 0011973 Oct. 1987 - August 1988
Models SV22J
VV21E
VV22E 0000001 - 0027938 Jan. 1988 - August 1988
VV21W VV22W
The enclosed special service campaign dealer/owner list (SSC K05) indicates each customer's name, address and vehicle identification number that are involved in this campaign in your area. You may also utilize this for your future follow-up system.
3. Repair procedures
Refer to the attached Technical Instructions.
4. Parts ordering
As with all campaigns, necessary parts must be ordered from your facing Parts Distribution Center.
In order to avoid excessive parts orders and maintain adequate parts inventory, it is highly recommended that your initial parts order of the seat belt guide does not exceed 10% of the number of the vehicles indicated on the enclosed special service campaign dealer/owner list (SSC K05).
Part No. Part Name Color Color Code Q'ty/Unit
73101-32010-02 Fr. seat belt guide, RH Maroon 31 1
" -03 " Gray 11 1
" -04 " Blue 81 1
" -05 " Beige 41 1
" -06 " Brown * 1
73102-32010-02 " LH Maroon 31 1
" -03 " Gray 11 1
" -04 " Blue 81 1
" -05 " Beige 41 1
" -06 " Brown * 1
To assist you in ordering parts that are the correct color for the involved vehicles, the interior color code for 1987 and 1988 model years is indicated in the left hand column on the dealer/owner list.
* Applies to 1989 model year only, color codes are not listed for 1989 vehicles which comprise less than 1% of the involved vehicles.
5. Reimbursement procedures
Submit special service campaign claims following the procedures described in the Toyota Warranty Policy & Procedures Manual.
The operation code to be used for this campaign is listed below.
SSC Operation Code Description Flat Rate Hour
K05 950051 Replace front seat lap 0.4 hour
belt guides
Note: The above operation code includes 0.1 flat rate hour for administrative expenses.
Please review this entire package with your Service and Parts staff to familiarize them with the proper step-by-step procedure and implement this special service campaign to ensure customer satisfaction.
Thank you for your cooperation.