All Region/Private Distributor General Managers
TO: ALL REGION/PRIVATE DISTRIBUTOR GENERAL MANAGERSSUBJECT: SPECIAL SERVICE CAMPAIGN - K05
Toyota will initiate a special service campaign to replace the front seat lap belt guides with modified ones on certain 1987, 1988 and early 1989 Toyota Camrys.
The following vital information is provided to inform you and your staff of the campaign schedule and your degree of involvement required:
1. Dealer, Owner Notification
^ Dealer notification package mailing date: December 15, 1989 (Copy attached)
^ Owner notification letter mailing date: December 28, 1989
2. Number of Vehicles Involved in Your Region
^ Please refer to the enclosed SSC K05 summary report, by region/district/dealer. The list indicates the number of vehicles involved in this campaign in your region.
^ This list may be utilized by your staff for future follow up.
Please review this entire special service campaign package with your staff and make sure that all appropriate personnel are completely familiar with its contents so that they may provide the necessary support to your dealers and maximize our combined customer satisfaction efforts.
Your cooperation in this matter would be greatly appreciated.