Policy - Customer Reimbursement Claims

NO. 86-02
DATE October 15, 1985
REF.

SUBJECT: CUSTOMER REIMBURSEMENT CLAIMS


Effective immediately, customer reimbursement claims (Sublet Type "CR") should be submitted via the dealer's TDN or Private Distributor computer system. The purpose of this change is to simplify claim preparation and submission requirements by reducing the need for manually prepared paper claims and to speed submission, processing, and payment time of the claim.

Please note that the customer's invoice or bill must be attached to and retained with the repair order. After the claim is paid, a copy of that bill will be requested in Section 9 of the 10206 Report. If the invoice is not received within 60 days, the dealer will be debited.

NOTE: TMS will still receipt manually prepared paper claims.