B2476 08

B2476 08

OnStar Button Stuck







Fault symptom
- "On Star System Malfunction. Contact Service." shown on SID.
- OnStar buttons not working.

On-board diagnosis

Type of diagnosis:
- Continuous

Enable criteria:
- Ignition ON.
- Battery voltage must be between 9 - 16 V.

Fault criteria:
- Circuit constantly closed.

Checking the wiring harness
- Move the wiring harness at several spots and in several directions to reveal intermittent breaks and short-circuits. Check switches, connectors and crimp connections for oxidation, retracted pins and pin clamping force.

Diagnostic help
- The DTC is generated if the customer presses one of the button for more than 20 seconds.
- Check that the following MIs/Campaigns have been carried out before starting fault diagnosis:

US Market
- MI No. 391-2394 - Customer Satisfaction Campaign 1542 1 - Update of OnStar system.
- MI No. 391-2409 - Customer Satisfaction Campaign 1542 4 - Update of OnStar system.

CA Market
- MI No. 391-2410 - Customer Satisfaction Campaign 15421 - Update of OnStar system.
- MI No. 391-2408 - Customer Satisfaction Campaign 1542 4 - Update of OnStar system.