OnStar Telematics System - Overview: Overview
SI No. 369-2189PI No.
Date: November 1999
Distr.
9-3
OnStar Telematics System
Background
A port-installed option for MY2000 vehicles is an OnStar Telematics System. This SI is designed to provide you with an overview of the system and components, diagnostic testing guidance as well as component replacement instructions.
The On Star System provides the following features:
^ Automatically calling for assistance when an airbag has been deployed and staying on the line until help arrives
^ Tracking your Saab it it has been stolen and assisting local authorities to recover the vehicle
^ Helping you know where you are and directing you to where you are going
^ Calling for police, fire or EMS pros if you need them
^ Acting as a personal concierge to help you make dinner reservations, buy hard-to-get theater tickets and even plan your next vacation
NOTE:
Because of the unique electronic infrastructure of each vehicle, all OnStar system hardware must remain in the vehicle in which it was originally installed. The hardware is not transferable to any other vehicle. See the OnStar Owner's Guide for more information.
Component Location: 9-3 3/5 door
Component Location: 9-3 Convertible
System Components and Hardware: 9-3/5 Door
System Components and Hardware: 9-3 Convertible
Warranty Information:
OnStar Warranty Guidelines:
All equipment supplied by OnStar on MYO0 vehicles is covered by Saab's New Car Warranty (4 years/50,000 miles).
The Saab Technical Assistance Center (1-800-766-2857) may be called for assistance when diagnosing OnStar-related problems. However, VIUs and VCUs replaced will require a Case Number from TAC. That Case number must be entered in the correction field of the warranty claim. Claims without this information will be returned.
The VCU, VIU and button assembly will be requested for return to Saab's Warranty Parts Testing Department when the claim is paid.
Each component is packaged in a reusable container for returning the defective unit to Saab when requested.
Please use the following failed part codes for OnStar components when submitting a claim:
When making a repair, use Straight Time, until further notice.
36910: Vehicle Interface Unit (VIU)
36920: Vehicle Communication Unit (VCU)
36921: VIU/VCU Mounting Bracket
36930: Cellular antenna
36931: Cellular antenna cable
36935: GPS Antenna
36936: GPS antenna cable
36950: Button assembly
36960: Wiring harness
36970: Microphone, CV
Parts Information:
Use standard parts ordering policies and procedures for all OnStar components, noting that they must be ordered VOR. Please refer to the Parts Policies & Procedures Manual.
The VIU and VCU may be subject to continuous updates. This would mean that stock on your shelves could be obsolete.
Disclaimer