Customer Care Program & Warranty Information
CUSTOMER CARE PROGRAM:This program provides you with the option of inspecting the customer's car at an alternate site, such as the customer's residence or place of business. The program is intended to minimize the owner's inconvenience in having to bring their car to an authorized dealer for the inspection of the seat back welds.
Note that when the inspection is completed and it is determined that no repair is necessary, the customer should immediately be offered a complimentary car wash. Campaign allowance of $7.00 to wash and clean a customer's car is permitted on the recall claim.
When submitting a claim for alternate site inspection, the following information must be included:
Failure Code: 11293-04-0-17-08.
Straight time is to be entered for actual punch time for inspection personnel (see cover sheet for requirements).
The following information must be added to your DCS Tables:
Failed Part: 11293 Alternate Site Insp.
See the WARRANTY INFORMATION for detailed information and claiming procedures.
WARRANTY INFORMATION:
This campaign entails three (3) possible alternatives:
Alternative 1 = vehicle inspected, arc welds are found to be to specification. No further action required.
Alternative 2 = vehicle inspected, on one of the seats the arc weld is missing. Backrest frame must be replaced.
Alternative 3 = vehicle inspected. on both of the seats the arc welds are missing. Both backrest frames must be replaced.
Dependent upon the alternative you encounter. a Warranty Claim should be submitted using the following information: All operation numbers Include 0.2 administrative time.
Alternative 1:
Failure code: 10293-04-0-05-08
Recall Action Code (RAC) = 1 must be used
Operation No.: 10293 for 0.4 hr.
Alternative 2:
Failure code: 10293-04-3/4-05-01
Recall Action Code (RAC) = 3 must be used
Operation No.: 10293 for 0.4 hr. plus straight time as listed below:
For 3-door/Convertible manual seat: 1.7 hr.
For 3-door/Convertible elec. seat: 2.1 hr.
For 5-door with manual seat: 1.3 hr.
For 5-door with elec. seat: 1.7 hr.
Alternative 3:
Failure code: 10293-04-5-05-01
Recall Action Code (RAC) = 3 must be used
Operation No.: 10293 for 0.4 hr. plus straight time as listed below:
For 3-door/Convertible manual seat: 3.0 hr.
For 3-door/Convertible elec. seat: 3.8 hr.
For 5-door with manual seat: 2.2 hr.
For 5-door with elec. seat: 3.0 hr.
The following information must be added to your DCS Table:
Failed Part: 10293 Seat Back Mechanism Insp.
Operation No.: 10293 Seat Back Mechanism Insp.
Engine type = 9
Trans. type = B
M94 - 900 Begin year = 94. End Year = 95-0.4 hr.
When submitting a claim for alternate site Inspection, the following information must be included:
Failure code: 11293-04-0-07-08.
Straight time is to be entered for actual punch time for inspection personnel (see cover sheet for requirements).
The following information must be added to your DCS Table:
Failed Part: 11293 Alternate Site Insp.
A maximum allowance of $7.00 to wash and clean a customer's car is permitted. Claim this amount as a sublet amount on the recall claim.
To claim courtesy car charges (maximum of 5 days), enter the amount as sublet on the recall claim.
In the text area itemize each individual charge in the sublet field.
After the car has been inspected (even if no repair is necessary) or modified, mark the campaign plate in position "C2" using a numeral "8" (Saab special tool P/N 02 97 713). Order this special tool directly from Kent-Moore at 1-800-34-2233.