How to Perform Trouble Diagnosis

A good understanding of the malfunction conditions can make troubleshooting faster and more accurate. In general, each customer feels differently about a problem. It is important to fully understand the symptoms or conditions of a customer complaint.
Make good use of the two sheets provided, INFORMATION FROM CUSTOMER and DIAGNOSTIC WORKSHEET, to perform the best troubleshooting possible.




WORK FLOW




INFORMATION FROM CUSTOMER

KEY POINTS
WHAT .... Vehicle & A/T model
WHEN .... Date, Frequencies
WHERE .... Road conditions
HOW .... Operating conditions, Symptoms







DIAGNOSTIC WORKSHEET