How to Perform Trouble Diagnosis

DESCRIPTION
A good understanding of the malfunction conditions can make troubleshooting faster and more accurate. In general, each customer feels differently about a problem. It is important to fully understand the symptoms or conditions for a customer complaint.




WORK FLOW




INFORMATION FROM CUSTOMER
KEY POINTS
WHAT .... Vehicle & A/T model
WHEN .... Date, Frequencies
WHERE .... Road conditions
HOW .... Operating conditions, Symptoms







DIAGNOSTIC WORKSHEET SAMPLE