Clarify Concern

ASKING COMPLAINTS

Complaints against malfunction vary depending on each person. It is important to clarify customer complaints.

Ask customer about what symptoms are present and under what conditions. Use information to reproduce symptom while driving.

It is also important to use the diagnosis sheet so as not to miss information.
Example of Diagnosis Sheet


KEY POINTS (INFORMATION FROM CUSTOMER)
WHAT............................... Vehicle Model
WHEN............................... Date, Frequencies
WHERE............................. Road Conditions
HOW................................. Operating Conditions, Weather Conditions, Symptoms