Inspection Procedure 8

Inspection Procedure 8: CD/DVD cannot be played.

CAUTION:
Before replacing the multivision display, ensure that the power supply circuit, the ground circuit, and the communication circuit are normal. (Check that the voltage is 10 V or more.)

TECHNICAL DESCRIPTION (COMMENT)

The CD/DVD or the multivision display may be defective.

TROUBLESHOOTING HINTS

- Defective CD/DVD

- The multivision display may be defective

DIAGNOSIS

STEP 1. Check if the error message is displayed on the monitor.

(Refer to Error Message.)

Q. Is the error message displayed on the monitor?

YES : Refer to ERROR MESSAGE (refer to Error Message), and take necessary steps. If the CD or DVD is still not played, go to Step 2.

NO Go to Step 2.

STEP 2. Check the CD/DVD insertion surface.

Check that the CD/DVD is inserted with the correct surface facing up.

Q. Is the check result normal?

YES Go to Step 3.

NO Check the disk insertion surface, and reinsert the disk. (In case of a single-sided disk, insert it with its label facing upward.)

STEP 3. Check the CD/DVD.

- Check that the DVD has the correct region code.

- Check if the CD corresponds with the multivision display.

Q. Is the check result normal?

YES Go to Step 4.

NO Use a DVD with a correct region code. Or, use a CD corresponds with the multivision display.

STEP 4. Check the CD/DVD.

Check that the CD/DVD is free of dirt or scratch.

Q. Is the check result normal?

YES Go to Step 5.

NO Clean the disk, use a disk without scratches and burrs, or remove the burrs from the disk, and then reinsert the disk.

STEP 5. Temporarily replace the CD /DVD with another CD or DVD, and check the trouble symptom.

Check that the new CD/DVD is played normally when it is inserted.

Q. Is the check result normal?

YES Replace the used CD/DVD.

NO Go to Step 6.

STEP 6. Check the service data log for the MMCS service mode.

(1)Display the service data log for the MMCS service mode. (Refer to Without Manufacture's Scan Tool (Service Mode).)

(2)Check if the service data log for drive and HDD is displayed.

Q. Is the service data log displayed?

YES (The service data log for drive is displayed.) : Check for foreign materials or condensation. Repair if there is an abnormality, and then go to Step 7.

YES (The service data log for HDD is displayed.) : Abnormalities relating to high or low temperature may be present. Check that the multivision display can play the disk at the operable temperature. If it cannot be played normally, go to Step 7.

NO Go to Step 7.

STEP 7. Perform "Network/Connect Line Check" in the MMCS service mode.

(1)Display "Network/Connect Line Check" in the MMCS service mode. (Refer to Without Manufacture's Scan Tool (Service Mode).)

(2)Check if "DVD Drive OK" is displayed.

(3)Check if "HDD Drive OK" is displayed.

Q. Is the check result normal?

YES : Go to Step 8.

NO : Replace the multivision display.

STEP 8. Check of the troubles

Check that the new CD/DVD is played normally when it is inserted.

Q. Is the check result normal?

YES The diagnosis is complete.

NO Go to Step 9.

STEP 9. Temporarily replace the multivision display, and check the trouble symptom.

After temporary replacement of the multivision display, check that the new CD/DVD is played normally when it is inserted.

Q. Is the check result normal?

YES Replace the multivision display.

NO Replace the CD/DVD.